Service Support Specialist

Delta Medical Systems

Service Support Specialist coordinating customer service for medical imaging equipment at Delta Medical Systems, a Siemens Healthineers Advanced Partner. Managing service intake, vendor handoffs, outage escalation, and case closure through Dynamics 365 CRM.

Posted 8/10/2026full-timeBrookfield • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, documentation accuracy, and adherence to established procedures. Proficient in managing service requests and coordinating with vendors in a healthcare environment.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft CE / Dynamics 365 CRMDocumentation AccuracyVendor CoordinationDowntime Escalation Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DispatchTechnical SupportCall Center OperationsService-Level Agreements (SLAs)Attention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationProfessional Customer ExperienceMulti-Tasking

Tools & Technologies

Microsoft CEDynamics 365 CRMStandard Office Equipment

Industry Keywords

HealthcareMedical DevicesMedical ImagingQuality Management System

About the role

Key responsibilities & impact

Receive and respond to inbound service requests via phone, text, and email
Follow established intake scripts to gather accurate and complete service information
Document all service interactions in Microsoft CE (Dynamics 365 CRM)
Initiate outbound calls to appropriate service vendors and facilitate live, warm handoffs
Confirm vendor case creation, response commitments, and next steps
Identify critical system downtime events and escalate according to established procedures
Notify customer leadership and internal management of prolonged or high-impact outages
Track service activity through resolution and confirm proper case closure
Maintain compliance with documentation, quality, and communication standards
Support Delta Medical Systems' quality policy through compliance with quality management system documentation
Perform other duties as assigned by the direct supervisor

Requirements

What you’ll need

High school diploma or equivalent required
Associate degree preferred
Minimum of two (2) years of experience in customer service, call center operations, service dispatch, or technical support
Strong verbal and written communication skills
Ability to follow scripts and procedures while maintaining a professional customer experience
High attention to detail with strong documentation accuracy
Ability to manage multiple systems and live calls simultaneously
Experience with Microsoft CE / Dynamics 365 CRM preferred
Experience in healthcare, medical devices, or medical imaging environments preferred
Prior experience coordinating third-party vendors or field service teams preferred
Familiarity with downtime escalation procedures and service-level agreements (SLAs) preferred
Ability to maintain reliable attendance and work scheduled hours, including peak call periods
Ability to work 8am–5pm CST
Ability to maintain a designated home workspace suitable for prolonged computer and phone use
Ability to use standard office equipment, including a computer, keyboard, mouse, monitor, and headset
Ability to maintain a quiet environment sufficient for customer conversations

Benefits

Comp & perks

401(k) retirement plan with company match
Excellent vacation policy, including paid family leave, and paid holidays
Comprehensive and affordable insurance package including medical, dental, vision
Company paid short-term disability, long-term disability, and life insurance/AD&D
Corporate based tech support
Education assistance
Partial remote work may be available after office training