Delta Dental of Idaho

Manager

• Provide effective leadership and supervision of Enrollment and Billing staff by managing performance, supporting professional development, ensuring appropriate staffing and coverage, and fostering a collaborative, accountable team environment that supports timely and accurate work outcomes.
• Oversee enrollment and eligibility operations across all product lines, including state exchange plans, to ensure the timely, accurate, and complete administration of enrollment data across operational systems.
• Evaluate and determine appropriate outcomes for customer exception requests.
• Review and validate employer group accounts for accuracy, timeliness, and compliance.
• Manage state exchange subscriber data, premium credits, and reporting responsibilities.
• Prepare and submit required reimbursement reports to CMS and ensure alignment with regulatory guidelines.
• Ensure compliance with HIPAA, ACA, CMS, and other applicable federal and state regulations.
• Analyze enrollment, billing, and related operational data to assess performance and inform management decisions.
• Demonstrate adaptability to evolving and emerging systems, tools, and workflows, and support the thoughtful adoption of new technologies that improve operational outcomes.
• Identify operational trends and underlying issues, including manual adjustments, and recommend or implement corrective actions to prevent recurrence.
• Partner with internal stakeholders, including IT and operational staff, to prioritize, implement, and validate process or system improvements.
• Maintain departmental policies and procedures to support consistent, accurate, and compliant operations.
• Build and maintain effective working relationships with internal partners such as IT, Finance, Claims, Customer Service, Sales, and Compliance.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Manager, Enrollment and Billing

Project Manager

• Use approved AI tools to streamline project intake and early-stage planning by drafting clear problem statements, objectives, scope boundaries, success measures, and initial assumptions to support PMO approval committee readiness.
• Plan and facilitate the PMO approval committee and track projects approved by the committee for the PMO project roadmap.
• Work closely with functional areas to ensure their department roadmaps are integrated with the PMO project roadmap as appropriate.
• Use AI to automate and enhance status reporting by consolidating updates (e.g., from Microsoft Planner and project artifacts), surfacing blockers, and generating concise reporting for stakeholders.
• Collaborate with internal teams and external stakeholders to ensure resource availability and allocation.
• Create and maintain repeatable AI-assisted templates and standard work (e.g., project plans, project kickoff, comms plan, status update format) to improve consistency and reduce PMO administrative burden.
• Stay current with emerging AI trends and recommend innovative solutions to enhance project management practices.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Marketing

• **ESSENTIAL FUNCTIONS**
• Manage, maintain, and optimize the Delta Dental of Idaho public website using Adobe Experience Manager (AEM), ensuring content accuracy, usability, accessibility, brand consistency, and alignment with business objectives.
• Partner closely with the IT team to support updates and enhancements to secure member, provider, employer, and broker portals, including content updates, testing, and coordination of releases.
• Oversee website content lifecycle management, including page creation, updates, archiving, redirects, and governance standards to ensure a high-quality and compliant digital experience.
• Implement and manage Search Engine Optimization (SEO) best practices across the website and digital content, including keyword research, on-page optimization, technical SEO considerations, performance monitoring, and traffic analysis to improve organic search visibility.
• Monitor website performance using analytics tools, tracking metrics such as traffic, engagement, conversions, and user behavior; analyze results and provide insights to support continuous improvement.
• Support digital marketing initiatives that drive awareness, engagement, and lead generation, ensuring campaigns align with website strategy and direct users to optimized digital experiences.
• Plan, execute, and optimize paid digital advertising campaigns in collaboration with internal partners and external vendors, with a focus on driving qualified traffic to key website pages.
• Collaborate with the Marketing and Social Media Specialist to support social media advertising efforts and evaluate performance to improve visibility and engagement.
• Work cross-functionally with content, design, development, marketing, compliance, and IT teams to ensure digital initiatives are executed accurately, securely, and on schedule.
• Coordinate with third-party agencies and Delta Dental Association partners to support website functionality, content standards, and shared digital initiatives.
• Stay informed on website management, digital experience, accessibility, security, and digital marketing best practices to recommend enhancements and ensure compliance with evolving standards.
• Build effective working relationships with internal stakeholders to support organizational goals and ensure digital platforms meet business and user needs.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance and security standards.
• Perform other duties as assigned.

Manager, Enrollment and Billing

Project Manager

Digital and Web Experience Marketing Manager