Delta Dental of Idaho

Business Development Rep

• Serve as a key contributor to the execution of DDID’s business development strategy, working closely with department leaders and peers to align initiatives with the Company’s overall goals and financial objectives.
• Research and recommend new products, services, and partnership opportunities; support go‑to‑market planning, new channel and market expansion, and cross‑company collaboration with our subsidiaries in alignment with Company priorities.
• Source and coordinate strategic business opportunities aligned with our traditional go-to-market for pre-paid dental and related products, services and channels, including tracking action items and follow-through.
• Monitor the broader market landscape, national trends, and customer needs; synthesize findings into updates and summaries for leadership to support informed business development decision‑making.
• Maintain and build relationships within the business community to further the organization’s business development efforts.
• In partnership with the CEO and senior leadership, support strategies to navigate regulatory challenges and advocate for the Company’s interests and influence policy outcomes.
• Monitor relevant Idaho legislative and regulatory changes in the dental insurance industry; attend legislative committee meetings on dental and health insurance topics; coordinate meetings and communications with lobbyists, legislators and key state administrators; and keep leadership informed of key trends or changes.
• Monitor legislative and regulatory dental insurance issues at the federal level and in other states; coordinate with Delta Dental Plans Association (DDPA) Public Affairs efforts and leverage information and resources provided. Represent Delta Dental of Idaho on DDPA committees and subcommittees as requested.
• Build and maintain positive relationships with governmental agencies, legislators, and industry associations.
• Represent Delta Dental of Idaho in the community by attending certain (as specified by senior leadership) trade association meetings, events, industry forums, and public policy discussions; provide summaries and recommendations to leadership.
• Coordinate with external governmental affairs experts, including contract lobbyist(s) and attorneys, and share relevant updates with internal stakeholders.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Director, Business Development – Government Affairs

Customer Support

• Respond to stakeholder inquiries via phone or written correspondence, accessing reference materials as needed to analyze and determine appropriate response.
• Prepare or process claims and adjustments in an accurate and timely manner.
• Prepare inbound appeals for review.
• Recommend and actively participate in implementing improvements in workflow and processing.
• May perform backup functions in the following areas after additional training: Plan set up; Provider Database Maintenance; processing Orthodontia claims, and others as needed.
• May serve as liaison for JIRA tickets for Dental Services team
• May be assigned to a specialty team depending upon skillset.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned

Customer Service Specialist

Billing Specialist

• Serve as a liaison with subscribers, groups, and agencies to answer eligibility, benefit, payment, and contract questions.
• Reconcile eligibility and enroll or terminate subscribers and dependents according to group contracts and underwriting guidelines and for the individual plan.
• Reconcile daily receipts and research variances.
• Apply receipts to outstanding invoices.
• Import electronic enrollment file and distribute discrepancy report to groups.
• Perform COBRA administration for designated groups according to federal regulations.
• Convert Excel electronic enrollment files and train other team members on the process.
• Provide support to other team members in the absence of supervisor or manager.
• Assist in training new members of the team.
• Liaison for IT for Eligibility projects and testing.
• Perform testing and support for IT changes.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.
• Other duties as assigned.

Senior Enrollment and Billing Specialist

Project Manager

• Support the planning, execution, and completion of projects across different departments.
• Coordinate project activities, manage timelines, and ensure effective communication among team members.
• Leverage AI tools to optimize intake, planning, execution, and reporting.
• Manage or support department-level projects independently as assigned.
• Support other department activities as assigned.
• Use approved AI tools to streamline project intake and early-stage planning.
• Plan and facilitate the PMO approval committee.
• Ensure department roadmaps are integrated with the PMO project roadmap.
• Collaborate with internal teams and external stakeholders to ensure resource availability and allocation.
• Automate and enhance status reporting.
• Create and maintain project management tools and templates.
• Plan and facilitate cross-department operational meetings.
• Assist in completion of compliance tasks and audits.
• Demonstrate a commitment to the organization’s vision, mission, values, code of ethics, and compliance/security standards.

Director, Business Development – Government Affairs

Customer Service Specialist

Senior Enrollment and Billing Specialist

Project Coordinator