Delta Dental of Arkansas

Customer Support

• Manage incoming calls and customer service inquiries.
• Provide outstanding customer service that meets the needs of the department standards and performance metrics.
• Demonstrate exceptional verbal and written communication.
• Build relationships and trust with customers through open and interactive communication.
• Learn, retain, and effectively use appropriate systems, programs, and dental knowledge to resolve inquiries.
• Access and utilize reference material and other resources to analyze and determine appropriate responses to complex telephone, electronic, and written inquiries.
• Create thorough call documentation and follow up on open calls to ensure resolution is achieved within agreed upon standards.
• Continuously evaluate and identify opportunities to drive process improvement that increase customer satisfaction.
• Must clock in and out as scheduled.

Customer Service Representative