Bilingual Business Sales Representative
Delta Dental Institute
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $36,900 - $74,600 per year
Job Level
Junior
About the role
- Receive and manage inbound calls from prospective customers seeking individual dental insurance coverage.
- Ask targeted questions to understand customer needs and recommend appropriate product options.
- Explain plan features, benefits, rates, and costs in a clear and accurate manner.
- Overcome objections and guide customers through the sales process to successfully complete enrollments.
- Collect and verify all required information to complete applications accurately.
- Educate customers on available payment options and forward selections to the enrollment function.
- Respond to electronic and written inquiries from prospective customers and sales leads.
- Perform eligibility verifications for applicable programs.
- Access reference materials efficiently to provide accurate responses and support sales and retention efforts.
- Document all customer interactions and resolutions in the designated tracking systems.
- Route complex enrollment or billing inquiries to the appropriate internal departments.
- Meet or exceed established production goals and key performance indicators (KPIs).
Requirements
- Minimum of 1 year of licensed health or dental insurance sales experience.
- High school diploma or equivalent; relevant experience may be accepted in lieu of formal education.
- Bilingual in Spanish, including reading, writing, and speaking.
- Active insurance sales license in accordance with state Department of Insurance (DOI) requirements (e.g., Health, Accident, and Sickness).
- Ability to manage high call volumes while adhering to established workflows and procedures.
- Proven initiative to close sales, follow up with prospects, and obtain referrals.
- Strong attention to detail with the ability to absorb and retain complex information.
- Flexible, adaptable, and creative in problem-solving.
- Excellent organizational, time management, and multitasking skills.
Benefits
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance saleseligibility verificationcustomer enrollmentapplication processingsales process managementproduct recommendationobjection handlingcustomer interaction documentationpayment options educationKPI achievement
Soft skills
attention to detailproblem-solvingorganizational skillstime managementmultitaskinginitiativeflexibilityadaptabilitycommunicationcustomer service
Certifications
active insurance sales licensehealth insurance licenseaccident insurance licensesickness insurance license