Delta Defense LLC

Member Engagement Sales and Service Advisor

Delta Defense LLC

full-time

Posted on:

Location Type: Remote

Location: Texas • Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $21 per hour

About the role

  • Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships
  • Provide knowledgeable, respectful responses without scripts
  • Stay informed about products, services, and promotions
  • Use a "find needs, fill needs" approach to offer solutions and sell memberships and products
  • Address concerns with empathy and detail, retaining members contemplating non-renewal
  • Follow up to ensure exceptional service
  • Achieve performance targets for efficiency, sales, and retention
  • Collaborate with your team for continuous learning and growth
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions

Requirements

  • High School diploma or equivalent required
  • Associate’s degree or higher preferred
  • Prior work history in sales and customer service roles required
  • Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus
  • Required to pass and maintain Producer Property and Casualty License
  • Excellent interpersonal skills complemented by strength in both written and verbal communication
  • Demonstrated ability to employ patience, empathy and strong listening skills
  • Computer fluency; working knowledge of software applications and advanced internet functions
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary
Benefits
  • 23 Days of Personal Time Off
  • 8 Company Holidays
  • Paid day of Volunteer Service annually
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer serviceproblem resolutioncommunicationcustomer retentionperformance targetsdigital communicationfielding customer concernscomputer fluencyinternet functions
Soft Skills
interpersonal skillswritten communicationverbal communicationpatienceempathylistening skillscollaborationrelationship buildingdetail-orientedcontinuous learning
Certifications
Producer Property and Casualty License