Delta Defense LLC

Member Engagement Service and Sales Advisor

Delta Defense LLC

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $21 per hour

About the role

  • Engage with USCCA members and prospects through inbound and outbound calls and chats
  • Build deep connections, helping members become the best protectors of themselves and their families
  • Understand individual needs and educate on membership value through needs-based sales
  • Provide outstanding service with account updates, payments, and membership purchases
  • Achieve performance targets for efficiency, sales, and retention

Requirements

  • High School diploma or equivalent required
  • Associate’s degree or higher preferred
  • Requires prior work history in customer service and sales roles
  • Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus
  • Required to pass and maintain Producer Property and Casualty License.
  • Excellent interpersonal skills complemented by strength in both written and verbal communication
  • Demonstrated ability to employ patience, empathy and strong listening skills
  • Computer fluency; working knowledge of software applications and advanced internet functions
  • Passionate about delighting customers and communicating with them through conversation
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
Benefits
  • 23 Days of Personal Time Off
  • 8 Company Holidays
  • Paid day of Volunteer Service annually
  • 100% Remote work from your home office
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesneeds-based salesaccount managementpayments processingmembership managementcomputer fluencyinternet functionsself-defense knowledgefirearms familiarity
Soft Skills
interpersonal skillswritten communicationverbal communicationpatienceempathylistening skillscustomer delightrelationship buildingproblem-solvingadaptability
Certifications
High School diplomaAssociate’s degreeProducer Property and Casualty License