Delta Defense LLC

Service and Inside Sales Advisor

Delta Defense LLC

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $21 per hour

About the role

  • Engage with USCCA members and prospects through inbound and outbound calls and chats.
  • Build deep connections, helping members become the best protectors of themselves and their families.
  • Understand individual needs and educate on membership value through needs-based sales.
  • Provide outstanding service with account updates, payments, and membership purchases.
  • Make a difference every day, delivering an award-winning customer experience.
  • Achieve performance targets for efficiency, sales, and retention.
  • Collaborate with your team for continuous learning and growth.
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Requirements

  • High School diploma or equivalent required
  • Associate’s degree or higher preferred
  • This is not an entry level role and requires prior work history in a customer service or sales role
  • Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus
  • Required to pass and maintain Producer Property and Casualty License
  • Excellent interpersonal skills complemented by strength in both written and verbal communication
  • Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner
  • Computer fluency; working knowledge of software applications and advanced internet functions
  • Passionate about delighting customers and communicating with them through conversation
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
  • New hires must complete full-time, paid training which includes onboarding, products and systems, sales and service, and preparation for the Producer Property and Casualty Licensing.
  • Required training runs Monday through Friday 8:00am-4:30pm Central for the first 8 weeks upon hire.
Benefits
  • 23 Days of Personal Time Off
  • 8 Company Holidays
  • Paid day of Volunteer Service annually
  • Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicesalesneeds-based salesaccount managementProducer Property and Casualty Licensecomputer fluencyadvanced internet functions
Soft skills
interpersonal skillswritten communicationverbal communicationpatienceempathylistening skillscustomer delightcollaboration
Certifications
Producer Property and Casualty License