Deloitte

T&T Specialist – IT Support

Deloitte

full-time

Posted on:

Location Type: Office

Location: Jakarta • Indonesia

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Tech Stack

AndroidServiceNow

About the role

  • Provide after-hours IT support as part of a rotating shifts schedule to ensure 24x5 coverage
  • Collaborate with the Centre of Excellence team to support functional teams and vendors
  • Provide technical guidance to internal users regarding use of computers and networks
  • Active participation in the implementation of technology infrastructure
  • Comfortable in working in a fast-paced work environment and provide timely solutions
  • Document how to guide, root cause and resolution in assigned ServiceNow tickets

Requirements

  • Bachelor’s Degree in Computer Science or any related discipline.
  • Good written and oral English communication skills is essential
  • At least 2-3 years working experience in supporting more than 200 users.
  • Able to work independently and proactively in a team environment.
  • Ability to use PowerShell or other scripting would be prioritized.
  • Experience with Power Automate, Intune and administering Active Directory.
  • Experience in supporting laptop and mobile devices such as iPhone/iPad/Android, etc.
  • Certified in ITIL foundation 4 or Microsoft Certifications.
Benefits
  • Provide after-hours IT support as part of a rotating shifts schedule to ensure 24x5 coverage, including monitoring, incident response, and escalation during non-business hours.
  • Collaborate with the Centre of Excellence team to support functional teams and vendors to ensure end-to-end user computing and service requirements are met.
  • Provide technical guidance to internal users regarding use of computers and networks to satisfy business needs.
  • Active participation in the implementation of technology infrastructure and daily operational responsibilities, such as perform technology refresh on Windows 11, MacOS, Microsoft O365, Linux, iOS, Android, etc.
  • Document how to guide, root cause and resolution in assigned ServiceNow tickets to facilitate knowledge article generation and perform regular updates on IT asset inventory.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PowerShellscriptingActive DirectoryPower AutomateIntunetechnical supporttroubleshootingnetwork supportdocumentationIT infrastructure
Soft skills
communicationindependenceproactivitycollaborationproblem-solvingtime managementadaptabilitycustomer serviceteamworkattention to detail
Certifications
ITIL foundation 4Microsoft Certifications