GlobalCore IT Specialist
Deloitte
full-time
Posted on:
Location Type: Office
Location: Kuala Lumpur • Malaysia
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About the role
- To assist Deloitte employees with technology problems via various inbound channels in a timely manner
- Resolve issues within the interaction or escalate to another team when necessary
- Provide technical resolution or troubleshooting to customers for laptop, printer, MFD and other hardware peripherals
- Follow established processes and comply with guidelines
- Stay current on new deployments and system updates
- Meet provided KPIs
Requirements
- Minimum of 1 to 4 years of Call Center experience
- Any Bachelor’s degree
- Excellent command of English and Bahasa Melayu (Read, Write, Speak)
- Excellent interpersonal and communication skills
- Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must
- Knowledge of MS Office including Outlook
- Knowledge of computer hardware and software
- Knowledge of operating systems like Windows and Mac.
- Knowledge of network and internet.
- Ability to perform under pressure
Benefits
- Competitive salary
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingnetworkinginternet connectivitycomputer hardwarecomputer softwareoperating systemsWindowsMacMS OfficeOutlook
Soft skills
interpersonal skillscommunication skillsability to perform under pressure