Deloitte

Manager, CRM Relationship Manager

Deloitte

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • Malaysia

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Tech Stack

ERP

About the role

  • Serve as point of contact for our core stakeholders: AP Priority Accounts and Industry & Sector teams with a focus on pipeline management, as well as campaign and relationship management
  • Provide strategic guidance on Jupiter CRM, in particular plans for adoption, training, and communication
  • Direct the delivery of project scope and requirements using defined processes, templates and guidance
  • Regularly meet with stakeholders to ensure active involvement in project planning and execution
  • Provide technical expertise and guidance on Account data management matters
  • Actively monitor requests to ensure smooth operations and ongoing satisfaction in the platform
  • Identify key initiatives to strengthen the Jupiter AP ecosystem and showcase best practices
  • Host Monthly Adoption Forum, including prepping KPIs and coordinating with stakeholders to receive content
  • Regularly maintain AP stakeholder list and support comms and training initiatives
  • Maintain a comprehensive understanding of Jupiter activity across all programs/projects
  • Maintain a holistic view of active and upcoming AP projects across multiple areas where Jupiter can accelerate value
  • Collaborate directly with the regional Growth and Sales Excellence teams to promote the adoption of solutions, standards, and processes

Requirements

  • Bachelors Degree or equivalent professional experience
  • 6-10 years’ experience in a professional/client services capacity, emphasizing development/management skills in communication, change management, business development, documentation, learning, general business analysis or sales.
  • Strong understanding of CRM/ERP/Data value within a complex business environment
  • Advanced writing, presentation and facilitation skills for effective communication
  • Proficiency in leading collaborative projects and interacting with diverse levels of management
  • Demonstrated ability to understand and streamline complex business processes
  • A strong client service and people support mindset and experience
  • Understanding of change management and adoption principles and/or successful hands-on experience in this field is required
  • Knowledge and experience with CRM (Salesforce, etc.) and/or ERP is preferred
  • Ability to articulate value of CRM with other domains (including Sales Transformation, Client Experience, Business Objectives, Solution Delivery, Reporting & Analytics, etc.) is valued
Benefits
  • Health insurance
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRMERPdata managementbusiness analysischange managementdocumentationbusiness developmentpresentation skillsfacilitation skillsproject management
Soft skills
communicationcollaborationclient servicepeople supportstrategic guidancerelationship managementorganizational skillsproblem-solvingstakeholder engagementtraining