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Customer Service Representative, Freight Services
Delmar International Inc.Customer Service Representative liaising with clients for freight services and handling international cargo bookings. Responsible for administrative support and maintaining client satisfaction.
About the role
Key responsibilities & impact- Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients.
- The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team.
- Lastly, the candidate will conduct customer review calls as per company requests.
Requirements
What you’ll need- Minimum of 3 years of operations experience in the Freight Forwarding environment
- College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
- Experience in CargoWise One system or related systems is considered an asset
Benefits
Comp & perks- Equal opportunity employer
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
- Education Reimbursement program
- Opportunities for professional development and career growth
- A collaborative and supportive work environment