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Customer Service Representative, Freight Services
Delmar International Inc.Customer Service Representative processing international cargo and managing bookings for a client portfolio. Collaborating and ensuring customer satisfaction in a hybrid role based in Freeport, New York.
About the role
Key responsibilities & impact- Process & review international cargo and manage booking transactions for a portfolio of clients
- Communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s)
- Provide administrative support to the freight services team
- Conduct customer review calls as per company requests
Requirements
What you’ll need- Minimum of 3 years of operations experience in the Freight Forwarding environment
- College Diploma in Supply Chain Management, International Transportation & Customs, or related field is considered an asset
- Experience in CargoWise One system or related systems is considered an asset
Benefits
Comp & perks- Equal opportunity employer
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision insurance, and a fitness reimbursement program
- Education Reimbursement program
- Opportunities for professional development and career growth
- A collaborative and supportive work environment