Senior Manager, Client Service – Brokerage

Delmar International Inc.

Senior Manager leading Delmar’s national client service strategy for U.S. Customs Brokerage operations.

Posted 5/8/2026full-timeBuffalo • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for leading Delmar’s national client service strategy for U.S. Customs Brokerage operations
Ensure consistent delivery of high-quality service to Delmar’s most strategic brokerage clients
Serve as the senior operational relationship lead for Tier 1 brokerage clients
Provide executive-level client engagement while ensuring alignment between brokerage operations, sales, and advisory services
Oversee a team of Client Service Managers / Account Managers
Lead quarterly business reviews and strategic service discussions focused on operational performance and improvement opportunities
Manage complex client escalations and ensure effective resolution across brokerage operations
Develop and lead a national client service framework supporting U.S. brokerage operations
Ensure consistent client communication, service standards, and escalation management across brokerage branches
Partner with brokerage leadership to identify systemic service challenges and implement operational improvements
Establish KPIs and performance expectations focused on client satisfaction, retention, and service quality
Mentor and develop team members to support the continued growth of Delmar’s U.S. brokerage client service organization
Provide senior operational leadership during the implementation phase of complex brokerage programs
Act as a senior resource to address operational or client questions that arise

Requirements

What you’ll need

10+ years of experience in U.S. Customs Brokerage, global trade, or international logistics
Experience managing large or strategic client relationships
Demonstrated leadership experience managing direct reports or cross-functional teams
Strong executive communication and relationship management skills
5–7 years of experience in the U.S. Customs Brokerage industry
College diploma or degree in International Trade, Supply Chain, Customs Compliance, or a related field is preferred
Strong knowledge of U.S. Customs and Border Protection (CBP) regulations, Partner Government Agency (PGA) requirements, and U.S. trade processes and programs
Professional designations such as LCB (Licensed Customs Broker), CCS (Certified Customs Specialist), or CES (Certified Export Specialist) are preferred
Experience with CargoWise One or similar U.S. brokerage/ACE‑integrated systems is considered an asset
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Delmar International Inc. Website LinkedIn All Job Openings 1001 - 5000 employees 🚗 Transport 🛍️ eCommerce Logistics
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eCommerce Delmar International Inc. is a global logistics company that specializes in providing comprehensive supply chain solutions. With over 55 years of experience, Delmar offers a wide range of services including air, ocean, and ground freight, customs brokerage, and warehousing. The company operates a vast global network with offices in over 15 countries and emphasizes the use of advanced technology to enhance visibility and efficiency in the logistics process. Delmar's commitment to exceptional customer service and sustainability is central to its operations, making it a trusted partner for businesses of all sizes across various industries. Senior Manager, Client Service – Brokerage 🔥 33 minutes ago 🏢🏡 Buffalo – Hybrid ⏰ Full Time 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responsible for leading Delmar’s national client service strategy for U.S. Customs Brokerage operations
Ensure consistent delivery of high-quality service to Delmar’s most strategic brokerage clients
Serve as the senior operational relationship lead for Tier 1 brokerage clients
Provide executive-level client engagement while ensuring alignment between brokerage operations, sales, and advisory services
Oversee a team of Client Service Managers / Account Managers
Lead quarterly business reviews and strategic service discussions focused on operational performance and improvement opportunities
Manage complex client escalations and ensure effective resolution across brokerage operations
Develop and lead a national client service framework supporting U.S. brokerage operations
Ensure consistent client communication, service standards, and escalation management across brokerage branches
Partner with brokerage leadership to identify systemic service challenges and implement operational improvements
Establish KPIs and performance expectations focused on client satisfaction, retention, and service quality
Mentor and develop team members to support the continued growth of Delmar’s U.S. brokerage client service organization
Provide senior operational leadership during the implementation phase of complex brokerage programs
Act as a senior resource to address operational or client questions that arise 🎯 Requirements
10+ years of experience in U.S. Customs Brokerage, global trade, or international logistics
Experience managing large or strategic client relationships
Demonstrated leadership experience managing direct reports or cross-functional teams
Strong executive communication and relationship management skills
5–7 years of experience in the U.S. Customs Brokerage industry
College diploma or degree in International Trade, Supply Chain, Customs Compliance, or a related field is preferred
Strong knowledge of U.S. Customs and Border Protection (CBP) regulations, Partner Government Agency (PGA) requirements, and U.S. trade processes and programs
Professional designations such as LCB (Licensed Customs Broker), CCS (Certified Customs Specialist), or CES (Certified Export Specialist) are preferred
Experience with CargoWise One or similar U.S. brokerage/ACE‑integrated systems is considered an asset
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

U.S. Customs Brokerageglobal tradeinternational logisticsclient relationship managementleadershipU.S. Customs and Border Protection (CBP) regulationsPartner Government Agency (PGA) requirementsU.S. trade processesCargoWise OneMicrosoft Office Suite

Soft Skills

executive communicationrelationship managementteam leadershipclient engagementmentoringproblem resolutionstrategic thinkingperformance managementservice quality focusclient satisfaction

Certifications

Licensed Customs Broker (LCB)Certified Customs Specialist (CCS)Certified Export Specialist (CES)