Rider Onboarding Associate – 6 Months FTC

Deliveroo

Rider Onboarding Associate managing rider onboarding across the UKI for Deliveroo. Travel extensively to lead onboarding sessions and enhance rider experience.

Posted 7/13/2026full-timeRemote • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in rider onboarding processes, supply chain management, and operational optimization while effectively collaborating with diverse teams to enhance the rider experience. Proficient in managing seasonal demand and addressing supply deficits in a fast-paced environment.

Highest-signal resume keywords

Rider OnboardingSupply Chain ManagementOperational OptimizationEmpathetic ListeningCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Onboarding ProcessesDemand ForecastingSupply PlanningProblem Solving

Soft Skills

Self-Starter MindsetAdaptabilityInfluencing Skills

Tools & Technologies

G SuiteSlackLookerSalesforce

Certifications & Qualifications

Valid UKI Driving Licence

Industry Keywords

Food DeliveryTechnologyStart-UpsRider Experience

About the role

Key responsibilities & impact

Deliver in-person onboarding: Travel across the UKI to lead face-to-face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
Secure hyper-local supply: Target and resolve rider supply deficits in historically hard-to-source areas to maintain fleet consistency.
Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.

Requirements

What you’ll need

Proven experience within a fast-paced environment such as technology, start-ups, food delivery, or direct experience as a Deliveroo Rider.
A self-starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
Professional proficiency in Portuguese or Arabic (Nice to Have).
Familiarity with G Suite, Slack, Looker, and Salesforce (Nice to Have).

Benefits

Comp & perks

All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.