Senior Rider Onboarding Associate – 6 Months FTC

Deliveroo

Senior Rider Onboarding Associate role focusing on optimizing rider onboarding processes in the UK and Ireland. Engage with various stakeholders to enhance logistical efficiency in a fast-paced environment.

Posted 7/13/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational expertise in logistics and onboarding processes, with a focus on optimizing performance and efficiency across physical onboarding hubs. Capable of leading initiatives that balance expansion with time and cost efficiencies while maintaining high-quality service standards.

Highest-signal resume keywords

Operational Experience in LogisticsOnboarding Process OptimizationDemand Forecasting ModelsEmpathetic Listening and CommunicationDriving Licence and Vehicle Access

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational EfficiencySupply PlanningDemand ForecastingOnboarding Systems Design

Soft Skills

Self-Starter MindsetIndependent WorkInfluencing Internal Teams

Tools & Technologies

G SuiteSlackLookerSalesforce

Certifications & Qualifications

Valid UKI Driving Licence

Industry Keywords

Food Delivery LogisticsRider OnboardingThree-Sided MarketplaceStart-Ups

About the role

Key responsibilities & impact

Join our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Help build, scale, and optimise our physical onboarding ecosystem, directly securing the rider fleet capacity needed to power our three-sided marketplace.
Optimise hub performance, evolve the format and structural workflow of our physical Rider Onboarding Hubs to maximise operational efficiency.
Design, operationalise, and expand physical onboarding spaces across the UKI, implementing standardised systems to maintain high-quality service for all applicants.
Architect and execute the 12-month delivery plan for in-person onboarding, balancing expansion with strict time and cost efficiencies.
Travel extensively across the UKI to lead face-to-face onboarding sessions and support localised operations within regional hubs.
Target and eliminate rider deficits in hard-to-source zones, collaborating with the Supply team to build accurate demand forecasting models.
Lead tactical supply planning and execution for peak trading seasons to stay ahead of consumer and partner growth.

Requirements

What you’ll need

Proven operational experience within technology, start-ups, food delivery logistics, or direct experience working as a Deliveroo Rider.
A self-starter mindset with a demonstrated ability to work independently in the field, navigate changing operational priorities, and use your own initiative.
Strong empathetic listening and communication skills, with the capability to influence internal product teams and manage candidate groups.
A valid UKI driving licence and access to your own vehicle for locations underserved by public transport, along with the flexibility to travel early and late.
Familiarity with G Suite, Slack, Looker, and Salesforce tooling.
Professional proficiency in Portuguese or Arabic.

Benefits

Comp & perks

All field-based travel, accommodation, and personal vehicle mileage expenses will be fully covered by the company.