Rider Onboarding Operations Representative

Deliveroo

Rider Operations Representative ensuring onboarding and compliance of riders at Deliveroo. Focusing on elevating the rider journey to meet customer demand with operational excellence.

Posted 7/10/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the rider onboarding journey end-to-end, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand
Monitor supply pacing and pipeline metrics across assigned markets, taking proactive steps to keep recruitment targets on track
Coordinate daily with external vendors and internal teams to align on operational focuses, track task completion, and resolve blockers
Audit and optimise onboarding workflows, identifying system inefficiencies and proposing practical solutions to improve funnel conversion
Support cross-market supply pipelines, acting as a reliable operational expert to assist various international markets with their unique onboarding flows

Requirements

What you’ll need

Fluency in written and spoken English
Proficiency in either French, Italian, or Portuguese is desirable but not essential
Proven ability to communicate clearly and concisely across diverse teams, stakeholders, and external vendor partners
Strong process-orientation and attention to detail, with a track record of successfully managing and optimising complex workflows
Demonstrated analytical and problem-solving skills, with the ability to identify operational bottlenecks and propose practical solutions
Thrives in fast-paced, dynamic environments, showing adaptability to changing priorities and a continuous learning mindset
Familiarity with digital tools such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage

Benefits

Comp & perks

Make a visible impact every day
Grow through ownership
Develop deep operational expertise
Deliver together in an inclusive culture

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationAttention to DetailAdaptabilityContinuous Learning Mindset