Partner Experience Team Lead – Belgium Market

Deliveroo

New Partner Experience Team Lead managing a team to onboard restaurants in Belgium. Focus on developing skills, performance management, and ensuring restaurants are comfortable with systems.

Posted 6/26/2026full-timeManchester • 🇧🇪 BelgiumSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Report on performance & putting action plans in place to drive improved performance.
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Requirements

What you’ll need

2+ years management experience
Experience in account management or customer service desirable
Ability to work to targets and a get up and go attitude

Benefits

Comp & perks

We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingteam managementperformance managementreportinggoal settingaction planninginterpersonal skillsorganizational skillscustomer serviceaccount management