Partner Experience Team Lead – Dutch Speaking

Deliveroo

Team Lead managing New Partner Experience agents at Deliveroo for Belgium market. Overseeing daily operations, coaching team members, and ensuring restaurant success on the platform.

Posted 6/26/2026full-timeManchester • 🇧🇪 BelgiumSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the daily oversight of a team of New Partner Experience Agents
Main activities to include coaching the team to develop skills, oversight of team behaviour and attendance, providing reporting on results, and developing and refining important onboarding processes, to ensure restaurants are set up for success
Work together with other Team Leads
Report on performance & putting action plans in place to drive improved performance.
Ensure your team hit agreed goals, establishing a performance management framework for your team
Ensure restaurants are comfortable with our systems so that they can make the most of their new partnership

Requirements

What you’ll need

Fluent in English and in Dutch/Flemish is required for this role
2+ years management experience
Experience in account management or customer service desirable
Ability to work to targets and a get up and go attitude.

Benefits

Comp & perks

We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

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Soft Skills

coachingteam managementperformance managementreportingaction planninggoal settinginterpersonal skillsorganizational skillscommunication skillscustomer service