Senior Manager, Rider Communications & Partnerships

Deliveroo

Lead Rider Communications & Partnerships for Deliveroo in UK&I. Manage communication channels and partnerships aimed at enhancing Rider engagement.

Posted 5/7/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

As the Rider Communications & Partnerships Lead for the UKI you will own managing our UK & Ireland Rider communication channels via our CRM system Braze, email, SMS, WhatsApp and in-app as well as building and executing our content & partnerships strategy including our Rider Social Media.
Oversee day-to-day tasks such as partnership operations, utilisation, relationship maintenance, building and shipping comms for Riders
Work with Content colleagues from across the EU Deliveroo Org on combined campaigns to ensure joined up execution and the sharing of best practice.
Monitoring impact of Rider partnerships- including the impact on Rider sentiment, cost savings for Riders & impact on Deliveroo operational metrics
Establish and manage digital engagement campaigns and competitions
Own the Rider Social Media channel output, Instagram & TikTok
Approve all outgoing Rider comms to ensure accuracy, tone, and compliance
Build, coach and manage a team that is engaged, inclusive and high performing

Requirements

What you’ll need

Be creative, energetic, hands on and relentless in execution
Understanding and experience of CRM platforms (ideally Braze)
Exceptional organisational skills and attention to detail
Strong communication and time management skills
Stakeholder management skills - ability to negotiate large scale contracts and get buy-in from senior management from across the business
Strong command of written and spoken English, as well as tone of voice
Strong people management skills - to be able to support, develop and coach your direct reports
Strong business acumen- knowledge of what good looks like for Riders and awareness of the kinds of partnerships they may benefit from

Benefits

Comp & perks

Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CRM platformsBrazedigital engagement campaignscontent strategypartnership operationsRider sentiment analysiscompliancesocial media managementInstagramTikTok

Soft Skills

creativityenergyhands-on executionorganisational skillsattention to detailcommunication skillstime managementstakeholder managementpeople managementbusiness acumen