Deliveroo

Head of Consumer Communications, PR, Influencer & Brand Social

Deliveroo

full-time

Posted on:

Location Type: Hybrid

Location: Paris • France

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Job Level

Lead

About the role

  • Lead the consumer communications strategy for France across PR, influencer and brand social channels.
  • Develop creative, insight-led campaigns and storytelling that increase share of voice, relevance and brand affinity across PR, influencer and social to maximise impact for key launches and moments.
  • Lead the planning and execution of consumer-facing creative campaigns, launches, activations, events and press office activities.
  • Oversee all brand content posted on Deliveroo France’s owned social channels, including content creation, community management and paid social amplification, working closely with the Global Head of Brand Social.
  • Collaborate with internal teams and agencies to generate culturally resonant ideas rooted in French consumer insights.
  • Serve as a trusted advisor to the French Marketing and Leadership teams on consumer communications.
  • Partner closely with French Commercial, Operations, Customer Care, Legal and Product teams to ensure the communications plan supports business priorities.
  • Work with Corporate Communications and Public Affairs on reputational issues and sensitive topics.
  • Protect Deliveroo’s reputation in France by ensuring communications are legally compliant, responsible and culturally appropriate.
  • Draft media statements and responses when required.
  • Prepare senior leaders for media engagements as needed.
  • Manage and develop your direct report and provide leadership to dotted-line social team members.
  • Set clear priorities, ways of working and development goals.
  • Manage external agencies, ensuring strong performance, creativity and value.

Requirements

  • Fluent French and professional-level English.
  • Significant senior-level experience in consumer communications, PR or brand marketing.
  • Strong creative instincts and proven ability to generate ideas.
  • Demonstrable experience leading integrated PR, influencer and social campaigns for a consumer-facing brand.
  • Strong understanding of the French media and influencer landscape.
  • Experience managing teams and agencies.
  • Excellent stakeholder management, organisational and decision-making skills.
  • Comfortable operating in fast-paced, high-change environments.
Benefits
  • Healthcare
  • Well-being support
  • Hybrid remote work
  • Parental leave
  • Pension plan
  • Generous annual leave allowance
  • Time off to support a charitable cause of your choice
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
consumer communicationsPRbrand marketingcampaign developmentcontent creationcommunity managementpaid social amplificationstakeholder managementmedia engagementlegal compliance
Soft Skills
creativityleadershiporganizational skillsdecision-makingcollaborationinsight generationtrustworthinessadaptabilitycommunicationteam management