Associate, Engagement Manager – Sports and Entertainment
Marsh McLennan
Partner Support Manager
Deliveroo
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Managing performance of our support queues across partner onboarding and lifecycle support for our ME based partners
- Identifying performance gaps for vendor partners, owning performance improvement strategies, and driving continuous improvement
- Supporting teams make Partner Operations a true differentiator at Deliveroo by implementing best in class customer experience practices
- Relentlessly driving performance by surfacing issues across our operations and influencing stakeholders to address them
- Owning deep dives and leading updates for the leadership team on specific issues (e.g. performance gaps / ME specific business reviews)
- Helping define targets, KPIs and goals for the team and prioritising own goals
Requirements
- Has 4+ years’ experience as a Vendor Operations performance Manager in a fast-moving and dynamic company - prior experience in managing a blended internal and external team is a distinct advantage.
- Is detail and action orientated, with experience of leading performance improvement projects (e.g. root cause analysis / backlog reduction strategies)
- Is comfortable leading updates and can speak up when working with more senior stakeholders and partners
- Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems
- Takes personal accountability for quality and accuracy of their work
- Has solid analytical background (e.g. Google sheet pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential
Benefits
- At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
- We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance improvementroot cause analysisbacklog reduction strategiesanalytical skillsSQLreport creationKPI definitiongoal prioritizationdata analysiscustomer experience practices
Soft skills
detail-orientedaction-orientedleadershipstakeholder influencecommunicationaccountabilityproblem-solvingteam managementperformance managementcontinuous improvement