Account Manager

• Own the full lifecycle of contract renewals, identify upsell and cross-sell opportunities, and drive expansion paths to achieve revenue targets and increase customer lifetime value.
• Build and strengthen deep, long-term partnerships with a portfolio of accounts, conducting Quarterly Business Reviews (QBRs) and designing tailored engagement strategies for high-value customers.
• Act as the main point of contact for your customers, gathering requirements and pain points, and serving as the internal advocate by collaborating closely with Product, Legal, and Finance teams to assess the feasibility and path for customer requests.
• Take ownership of strategic customer projects, from identifying the need for new locations to showcasing new platform features, ensuring seamless execution and timely resolution of most mid-level escalations without leadership intervention.
• Take ownership of your book of business by segmenting and prioritizing customers dependent on potential and risk, autonomously deciding on day-to-day engagement cadence to ensure consistent account health.

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