Deliverect

AI Systems – Automation Specialist

Deliverect

full-time

Posted on:

Location Type: Hybrid

Location: Casablanca • 🇲🇦 Morocco

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Job Level

Mid-LevelSenior

Tech Stack

PythonSQL

About the role

  • Design, Build, and Manage Integrations: Architect, develop, and manage robust, secure system integrations between our AI chatbot (Intercom Fin) and other core internal tools (e.g., CRM, billing, support systems) using APIs, webhooks, and low-code/no-code platforms (like Zapier or N8N).
  • Drive Automation Projects: Investigate, prioritize, and implement new automation projects to expand the chatbot’s functionality, enabling it to perform more tasks, resolve more customer issues autonomously, and significantly reduce manual support effort.
  • Monitor and Optimize Systems: Monitor, maintain, and continuously optimize existing automated systems and integrations to ensure high performance, reliability, and scalability as the business evolves, focusing on maximizing uptime and data integrity.
  • Troubleshoot Complex Issues: Independently troubleshoot and swiftly resolve issues related to chatbot automations, API connections, and data flows, focusing on stable and secure performance.
  • Collaborate Cross-Functionally: Partner closely with the AI Team (to define needs), Engineering (to align on API support), and Operations/Support (to identify high-impact workflows) to define project scope and deliver measurable value.
  • Document and Standardize: Create and maintain comprehensive documentation for all new and existing automations, workflows, and integration frameworks to ensure clarity, business continuity, and internal knowledge sharing.
  • Innovate and Strategize: Stay current on emerging AI and automation technologies to proactively identify opportunities to improve system efficiency, user experience, and measurable performance metrics like Chatbot Resolution Rate.
  • Implement Performance Tracking: Help implement monitoring systems or dashboards to track automation performance, uptime, and the direct impact on key customer experience metrics.

Requirements

  • 3+ years of experience in a technical role such as Systems Analysis, Business Process Automation, or Systems Engineering, with a proven track record of successfully implementing and maintaining scalable automation solutions.
  • Technical Proficiency: Strong hands-on proficiency with APIs, webhooks, and building integrations between disparate systems, along with experience using automation/iPaaS platforms (e.g., Zapier, N8N).
  • Data and Scripting Skills: Proficiency with SQL and demonstrable experience with a scripting language like Python for creating custom automation logic, data manipulation, and testing.
  • Problem-Solving Mindset: A self-starter and highly autonomous problem-solver, comfortable with ambiguity, who can efficiently deconstruct complex business problems and design innovative, reliable technical solutions.
  • Collaboration: Excellent communication and interpersonal skills, with the ability to effectively translate technical concepts and align priorities across technical (AI, Engineering) and non-technical (Operations, Product) stakeholders.
  • Automation Experience: Experience with chatbot platforms, particularly Intercom and its Fin chatbot, or similar CRM/ticketing systems (e.g., HubSpot, Planhat, Zendesk) is a significant plus.
  • Education: A Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related technical field, or equivalent practical work experience.
Benefits
  • Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
  • Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
  • Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
  • Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
  • Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
  • Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
  • Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APIswebhooksautomationiPaaSSQLPythonsystem integrationsdata manipulationautomation solutionschatbot platforms
Soft skills
problem-solvingcommunicationinterpersonal skillscollaborationself-starterautonomyinnovationstrategic thinkingdocumentationtechnical translation