Manager, Public Sector – Customer Success
DeleteMe
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product.
- Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention.
- Play a key role in building and executing strategy for the Public Sector team.
- Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service.
- Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success.
- Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention.
- Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers.
- Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.
Requirements
- Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus.
- Experience in government procurement processes, preferably in a SaaS company.
- Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies.
- Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts.
- A deep understanding of Customer Experience and Customer Lifecycle.
- Proven track record of supporting successful Customer Experience programs.
- Demonstrated ability to communicate effectively with a diverse group of stakeholders.
- An entrepreneurial and 'get-things-done' mindset focused on delivering results.
- This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy.
- Technical Job Requirements:
- Experience building and managing reports and dashboards in Salesforce.com
- Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets.
- Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing.
Benefits
- Comprehensive health benefits - Medical, Vision, Dental
- Generous 401k matching up to 6%
- 20 days paid time off
- 15 sick days
- 12 company-paid holidays
- Childcare expense reimbursement
- Fitness and cell phone reimbursement
- Birthday time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessOnboardingImplementationData analysisSalesforce.comMicrosoft ExcelCustomer ExperienceCustomer LifecycleCyber threatsSaaS
Soft Skills
LeadershipCommunicationMentorshipStrategic thinkingProblem-solvingEntrepreneurial mindsetStakeholder engagementAdaptabilityTeam collaborationResults-oriented