Mid-Market Customer Success Manager
DeleteMe
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Tech Stack
About the role
- Achieve high client retention and renewal rates, partnering with Sales to optimize net renewal rates.
- Proactively identify risk mitigation strategies to reduce client churn and contraction.
- Understand DeleteMe customer’s business needs and opportunities for growth with existing customers
- Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer)
- Work cross-functionally with a variety of departments on projects to enhance the product and customer experience
- Develop and implement best practices for client engagements to deliver continuous value.
- Lead Executive Business Reviews (EBRs) for high-value customers to demonstrate realized product value and strategic roadmap.
- Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry
- Create customer advocates within your book of business and help drive the new business pipeline with referral customers.
Requirements
- Minimum of 2 - 5 years of experience working as a Customer Success Manager, Onboarding Manager, or Account Manager
- Experience working in a fast-paced SaaS environment.
- Experience developing deep client relationships to understand client needs and helping to optimize the customer experience.
- Proven experience in measurable churn mitigation and driving higher renewal rates.
- Demonstrated ability to increase product adoption and net retention, leading to improved customer health scores.
- Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes.
- Experience with project management principles and how to effectively manage stakeholder expectations.
- A deep understanding of the physical/cybersecurity or threat intelligence or landscape(s).
Benefits
- Comprehensive health benefits - Medical, Vision, Dental
- Flexible work schedule
- 100% work from home
- Generous 401k matching up to 6%
- 20 days paid time off
- 15 sick days
- 12 company-paid holidays
- Childcare expense reimbursement
- Fitness and cell phone reimbursement
- Birthday time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementchurn mitigationrenewal rate optimizationproduct adoptioncustomer health scoresproject management
Soft skills
client relationship developmentcross-functional collaborationstakeholder managementcommunicationstrategic thinking