Senior Customer Success Manager, Public Sector/Union
Spring Health
Spring
Customer Success Manager, SMB
DeleteMe
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber Security
About the role
- DeleteMe is the leader in proactive privacy protection helping organizations remove exposed personal data (PII) from the open web.
- Act as the voice of the customer and strategic business partner to optimize accounts around DeleteMe’s product.
- Drive retention, manage renewals, reduce churn, and assist with billing and subscription updates.
- Maintain Salesforce records and coordinate with Sales, Finance, and Account Executives for upsells, contracts, invoices, and offboarding.
- Engage in project management, account management, product/feature deployments, feedback loops, and customer growth opportunities.
Requirements
- Ability to engage with external customers alongside the account team.
- Outstanding communication, presentation, and customer relationship skills.
- Self-motivated and results-driven with a strong work ethic.
- Comfortable working independently and remotely.
- Extensive experience with customer-facing roles.
- Salesforce experience.
- Collaborative and team-oriented.
