Customer Service Representative

Delegate CX

Customer Service Representative assisting clients with order management and product information. Delivering excellent service to partner brands while maintaining customer satisfaction in a remote setup.

Posted 6/3/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 ₱37,000 - ₱40,000 per monthWebsite

About the role

Key responsibilities & impact

Responsible for entering orders and handling the end-to-end process until the order reaches the customer
Make outbound calls to existing and prospective customers
Take and process customer orders accurately
Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients
Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication
Conduct cold calling to generate new business
Responsible for working with suppliers and the internal team on order issue resolution when needed
Source promotional products and apparel based on customer needs
Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems
Ensure up-to-date records of customer interactions, transactions, comments, and complaints
Maintain and update customer records in CRM systems
Provide excellent customer service and follow-up throughout the sales cycle
Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software
Ensure that communication procedures, guidelines, and policies are followed
Ad hoc tasks aligned with those mentioned above

Requirements

What you’ll need

Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1-2 years of direct Promotional, Customer Service, or Order Management role
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in 365 Microsoft (Word, Excel, Teams, Outlook), Antera Software, Hubspot, Vonage Phone, Sage/ESP Industry-Specific Software/Knowledge
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
Customer orientation and the ability to adapt to and respond to diverse types of characters
Familiarize yourself with CRM systems and practices

Benefits

Comp & perks

Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementcustomer servicecold callingcustomer retentioninside salesorder processingproduction proof approvalsrecord keepingCRM systemse-commerce experience

Soft Skills

communication skillsrelationship buildingadaptabilitycustomer orientationinterpersonal skillsproblem-solvingattention to detailteam collaborationtrust buildingfollow-up

Certifications

Bachelor's degree in MarketingBachelor's degree in CommunicationsBachelor's degree in Business Administration