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Ops Specialist
Delegate CXHome-Based Ops Specialist providing technology support for Employee Navigator platform in a fast-paced environment. Managing online enrollment systems and contributing to project coordination involving benefits technology platforms.
About the role
Key responsibilities & impact- Provide expertise with all facets of the Employee Navigator platform, as well as any other alternate technology platforms
- Implement and maintain standard internal processes for data collection templates and client-specific benefit rules
- Completes testing scenarios during implementation to ensure system accuracy
- Coordinates with service providers to set up Electronic Data Interface as appropriate
- Provides technology education and enrollment support during open enrollment periods
- Provides support to internal Account Executives and Benefit Strategists regarding technology needs
- Creates and maintains process workflow associated with the Benefits technology implementation process.
Requirements
What you’ll need- Bachelor’s Degree in Information Systems, or equivalent
- 4-5 years of experience in a technology/systems role in the health insurance industry
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Must have experience on a PC and have advanced working knowledge of software to accomplish tasks
- Software proficiency must include the Microsoft Office suite of products, including Excel, Word, Outlook, and Publisher
- Must also have a dynamic and proficient ability to learn new software applications.
Benefits
Comp & perks- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data collectionbenefit rulestesting scenariosElectronic Data Interfaceprocess workflowtechnology educationenrollment supportsoftware proficiencyMicrosoft Officeadvanced software knowledge
Soft Skills
verbal communicationwritten communicationEnglish communicationability to learn new softwarecoordinationsupportorganizational skillsproblem-solving
Certifications
Bachelor’s Degree in Information Systems