Delegate CX

DCX Content Enablement Specialist

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 ₱25,000 - ₱30,000 per month

Job Level

Junior

About the role

  • Provide administrative, operational, and general support to the Content Strategy and Development (CSD) team.
  • Ensure the seamless execution of training initiatives, manage learning systems and records, and support internal communications to enhance team engagement and capability development.
  • Lead end-to-end training session setup, including scheduling, invitations, platform configuration, attendance tracking, and post-session documentation.
  • Coordinate logistics for instructor-led trainings (ILT) and virtual sessions.
  • Ensure smooth execution of all CSD learning events.
  • Assist with all post-course administration, including sending feedback requests, collating feedback data, compiling feedback reports, producing course certificates, providing post-course customer service, and liaising with trainers to collect their feedback and ensure that attendance information is returned.
  • Manage enrollment of DCX team members in LMS courses and training events.
  • Deactivate LMS credentials as needed.
  • Maintain, update, and ensure accuracy of the CSD database.
  • Assist with providing website administration: uploading new courses and course dates to the DCX LMS, changing course details, and cancelling courses when required.
  • Assist with the administration of DCX's LMS, answering staff queries in WD Help, producing reports, collating feedback, marketing, and liaising with the platform providers (TalentLMS, Ispring etc.).
  • Support the creation, formatting, and uploading of LMS and ILT course materials.
  • Assist in updating course content to ensure relevance and alignment.
  • Serve as the administrator for Talent Development Workday (WD) Help Tickets.
  • Assist with the marketing and publicity of DCX training courses and events, both internally and external organizations.
  • Draft and manage internal emails, MS Teams announcements, and Viva Engage postings.
  • Assist in the content creation for Talent Development Viva Engage communities, such as posts, polls, gamification, or other engagement activities.

Requirements

  • Bachelor's degree in human resources, Business or Psychology, etc.
  • Minimum 1+ years' experience working on a Training Administrator, HR Assistant or Training Assistant or other relevant position.
  • Excellent communication in both written and verbal.
  • Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook, MS Forms).
  • Proficient with Canva is ideal.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training administrationcourse managementattendance trackingfeedback data compilationLMS managementcontent creationcourse content updatinglogistics coordinationcustomer service
Soft Skills
communicationteam engagementorganizational skillscollaborationattention to detail