Delegate CX

Customer Service Representative

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱60,000 - ₱70,000 per month

Job Level

JuniorMid-Level

About the role

  • Assist clients in delivering excellent service to their partner brands by providing product and service information and resolving product and service concerns
  • Drive customer satisfaction by receiving queries, resolving issues, understanding customer goals, and maintaining extensive product knowledge
  • Run daily report of open orders and complete follow up for reasons listed on the report
  • Periodically check for new orders throughout the day to set follow up dates & reasons
  • Review orders to ensure ship date and method will result in timely arrival
  • Track shipments on various shippers’ websites
  • Communicate with manufacturers and AEs via phone, email
  • Answer questions from Billing, Collections, and other internal employees regarding assigned AEs' orders
  • Retain and appropriately apply knowledge of multiple vendors & products
  • Document all order-related activities in various systems
  • Negotiate with manufacturers when necessary
  • Relay compassion, desire to help and service-oriented attitude, appropriately balancing empathy and firmness
  • Report to work timely and consistently with minimal unplanned absences
  • Provide backup to other customer service representatives
  • Other duties as assigned

Requirements

  • Bachelor's degree in Marketing, Communications, and Business Administration, or any related field
  • 1-2 years of direct Promotional, Customer Service, or Order Management role
  • Strong verbal, written, and English communication skills
  • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
  • Proficient in both Microsoft and Google applications
  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial
  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
  • Customer orientation and the ability to adapt to and respond to diverse types of characters
  • Familiarize yourself with CRM systems and practices
Benefits
  • Industry-leading salary packages
  • Permanent work-from-home setup
  • Company equipment provided
  • Internet stipends upon regularization
  • HMO Coverage
  • PTO credits and service incentive leaves
  • Major spring and winter company live events
  • Monthly employee appreciation virtual events
  • Company-provided career skills training courses
  • A company culture focused on your personal and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceorder managementpromotional industry experiencecustomer retentioninside salesreportingshipment trackingnegotiation
Soft skills
communicationempathyservice-oriented attitudeadaptabilityproblem-solvingteam collaborationtime management
Certifications
Bachelor's degree in MarketingBachelor's degree in CommunicationsBachelor's degree in Business Administration