Delegate CX

PMO Business Partner I

Delegate CX

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇭 Philippines

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Salary

💰 ₱65,000 - ₱75,000 per month

Job Level

Junior

About the role

  • Maintain a foundational understanding of company’s business processes and their relevance to departmental functions to support effective collaboration.
  • Utilize basic administration skills in tools like Workday Reporting and Workday FIN to support internal requests across departments, execute projects, and maintain data integrity through regular audits.
  • Identify efficiencies and process improvements that can be applied to existing business processes and data management strategies.
  • Develop data visualizations and analytics using Excel, Power BI, and SharePoint, ensuring accuracy through data cleaning and manipulation.
  • Create technology-driven reports and dashboards that deliver actionable insights aligned with business needs and compliance.
  • Understand customer project objectives and ensure alignment with organizational capabilities while clarifying requirements and expectations.
  • Build positive customer relationships through effective communication and support throughout the project lifecycle.
  • Assist in project execution under guidance, contributing to progress monitoring and problem-solving with team members.
  • Collaborate with cross-functional teams to ensure communication and integration of business processes, sharing ideas for workflow improvement in meetings.

Requirements

  • Bachelor’s degree in Communications, Computer Science, Information Technology, Business Administration, or any related field.
  • At least one (1) year of direct project management or process improvement experience.
  • Experience in the BPO industry is an advantage.
  • Strong verbal, written, and English communication skills.
  • Basic-Intermediate Level of Experience with Workday Reports and/or Workday FIN.
  • Basic-Intermediate Level of Experience with Data Analysis Tools like Excel, Power BI, Gsheets, etc.
Benefits
  • Industry-leading salary packages.
  • Permanent work-from-home setup.
  • Company equipment provided.
  • Internet stipends upon hiring.
  • HMO Coverage.
  • PTO credits and service incentive leaves.
  • Major spring and winter company live events.
  • Monthly employee appreciation virtual events.
  • Company-provided career skills training courses.
  • A company culture focused on your personal and professional growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data visualizationdata analysisdata cleaningprocess improvementproject managementauditingreportingdashboard creationdata managementcustomer relationship management
Soft skills
effective communicationcollaborationproblem-solvingcustomer relationship buildingteamworkorganizational skillsadaptabilityattention to detailcritical thinkinginterpersonal skills