Internship in Customer Success, Process Management

DELA Akademie

Praktikum im Customer Success & Prozessmanagement für DELA - Deutsche E-Learning Akademie. Unterstützung im operativen Customer Support und Prozessoptimierung, 100% remote.

Posted 5/7/2026internshipRemote • 🇺🇸 United StatesEntry Level💰 €45,000 - €50,000 per yearWebsite

About the role

Key responsibilities & impact

Support with the implementation of an expanded CRM system
Assist with operational customer support (email, phone, CRM)
Structured documentation in our CRM system (Pipedrive)
Analyze recurring issues and identify opportunities for optimization
Contribute to the development and improvement of our complaints management
Create and optimize standard processes and communication guidelines
Support KPI tracking in Customer Success (e.g. response times, satisfaction, escalation rates)

Requirements

What you’ll need

Enrolled in a degree program in Business Administration, Economics, Business Psychology or a comparable field
Mandatory internship as part of your studies
Analytical thinking and structured working style
Very good written communication skills
Interest in process optimization and service quality

Benefits

Comp & perks

Real responsibility instead of an observer role in a fast-growing startup
Transparent learning objectives and a qualified internship certificate
Flexible working hours
100% remote
Internship compensation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM implementationPipedriveKPI trackingprocess optimizationcomplaints management

Soft Skills

analytical thinkingstructured working stylewritten communicationcustomer support

Certifications

mandatory internship