DELA Akademie

Internship in Customer Success, Process Management

DELA Akademie

internship

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 €45,000 - €50,000 per year

Job Level

Entry Level

About the role

  • Support with the implementation of an enhanced CRM system
  • Support in operational customer support (email, phone, CRM)
  • Structured documentation in our CRM system (Pipedrive)
  • Analysis of recurring inquiries and identification of optimization potential
  • Contributing to the setup and further development of our complaints management
  • Creation and optimization of standard processes and communication guidelines
  • Support with KPI tracking in Customer Success (e.g., response times, satisfaction, escalation rates)

Requirements

  • Enrolled in a degree program in Business Administration, Economics, Business Psychology or a related field
  • Mandatory internship as part of your studies
  • Analytical thinking and a structured working approach
  • Excellent written communication skills
  • Interest in process optimization and service quality
Benefits
  • Real responsibility instead of an observer role in a fast-growing startup
  • Clear learning objectives and a qualified internship certificate
  • Flexible working hours
  • 100% remote
  • Paid internship
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM implementationPipedriveKPI trackingprocess optimizationcustomer support analysis
Soft Skills
analytical thinkingstructured working approachexcellent written communicationinterest in service quality
Certifications
mandatory internship