Credit Counselor I

Del Norte Credit Union

Credit Counselor managing delinquent accounts and providing financial solutions at Del Norte Credit Union. Collaborating with team to promote member education and ensure compliance.

Posted 4/24/2026full-timeSanta Fe • New Mexico • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

The Credit Counselor manages delinquent accounts by contacting members, analyzing financial situations, and recommending solutions to resolve defaults.
Demonstrate a working knowledge of the applicable core system, including loan, deposit, and collections platforms.
Informs management of trends in underwriting contributing to delinquent/charge off loans.
Contacts delinquent account holders to cure defaults; utilizes various skip tracing tools, and maintains accurate files, and ensures accurate and timely documentation of all collection efforts.
Analyzes financial situation of delinquent borrowers to include credit bureau reports and provides sound recommendation for solutions to successfully resolve delinquencies.
Processes insurance, disability, credit life, and whole loss claims. Process all member extension requests.
Promotes a needs based member education culture within the department to identify opportunities to promote credit union products and services to live DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
Work effectively in a team environment contributing to the success of the department and organization. Comply with all regulations, policies, security procedures, and complete all mandatory annual compliance courses.

Requirements

What you’ll need

One year to three years of similar or related experience.
A high school education or GED.
Professional appearance and demeanor.
Provide excellent and knowledgeable service to our members, both internal and external by adhering to our core values.
Conduct themselves and members fairly, ethically, and with confidence.
Must have good communication and PC skills.
Critical thinker and effective problem solver.
Attention to detail.
Demonstrated proficiency with 10-key calculator, Windows, and other MS Office products and applications.

Benefits

Comp & perks

Medical, Dental and Vision insurance.
401(k) - Traditional or Roth
Spanish Speaking Incentive
Paid Time Off
Eleven paid holidays/year
Employer-Paid Benefits: Employee Assistance Programs (EAP), Short-Term & Long-Term disability
Wellness Reimbursement Plan
Educational Reimbursement Program and Development Programs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisskip tracingcollections managementinsurance processingcredit analysisproblem solvingattention to detail10-key calculator proficiencyWindows proficiencyMS Office proficiency

Soft Skills

communicationteamworkethical conductcritical thinkingmember serviceprofessional demeanorneeds-based educationorganizational skillsconfidenceinterpersonal skills