Project Administrator
DEKRA North America
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $26 - $29 per hour
Job Level
Mid-LevelSenior
About the role
- The Project Administrator plays a significant role in the implementation and management of assigned client projects.
- Assisting in the delivery of the scope of services.
- Responsible to provide key information that supports and informs the project team.
- Participate in the project initiation meetings, review meetings and closeout meeting for each assigned client project.
- Support other members of the Client Services team in performing activities in support of all client projects.
- Plan, manage and coordinate delivery of the Client Services’ portion of projects utilizing department technology.
- Initiate appropriate administrative activity to support successful service delivery.
- Collaborate and build relationships with internal and external stakeholders like client contacts, PMs, delivery consultants, to assist in providing client excellence.
- Work directly with the Project Manager (PM) in reviewing and understanding the delivery of the scope of services.
- Review projects monthly with PMs to assist with the managing of hours against the baseline.
- Deliver the multi-step process of survey administration utilizing proprietary software in conjunction with other technology platform.
- Collaborate with Assessments Specialist for all custom survey work and create confidential reports containing survey results compared to selected norms.
- Facilitate scoring of responses and quality review of standard graphs for non-custom surveys that contain site specific and/or individual information compared against appropriate standard norms.
- Prepare invoices using DEKRA’s accounting software that accurately reflect client’s billing requirements and deliverable details.
- Develop timelines for material ordering and custom deliverables, when necessary.
- Work proactively to ensure that delivery of excellence for both consultants and clients.
- Actively participate at internal project team meetings, including taking meeting notes and document project action items.
- Coordinate coaching calls and visits between company consultants and client customers.
- Work with other members of Client Services to meet project deadlines and prepare project deliverables on projects which are not regularly assigned.
- Other tasks or projects as assigned by management.
Requirements
- Bachelor’s degree in a business-related field
- Minimum five years’ experience in a corporate setting with an emphasis on project support
- Microsoft Office; including Word, Excel, Outlook and PowerPoint
- Ability to work effectively with remote stakeholders and customers via phone and multi-media platforms (e.g. Microsoft Teams)
- Experience in delivering high quality customer service and willingness to demonstrate a strong client service orientation in all activities and interactions internally and externally
- Ability to work unsupervised, manage extreme detail and produce error-free work under pressure
- Ability to handle multiple tasks with short deadlines and prioritize effectively
- Ability to exercise judgment, identify problems, research potential solutions, and identify situations requiring the expertise of others
- High degree of professionalism and skill in verbal and written communications
- Ability to work both independently and collaboratively as a team player
Benefits
- Health care benefits: medical & prescription, dental, vision (including Domestic Partners)
- Critical Illness & Hospital Indemnity supplemental insurance
- Company Health Savings Account contribution
- Flexible Spending Account for eligible health care and dependent care expenses
- Paid time off such as vacation, sick leave, and floating holidays
- Mental and emotional support resources through our Employee Assistance Program
- Wellness Program to increase activity and health habits, with ability to earn participation rewards
- Paid Parental Leave
- Travel Assist (Domestic/International)
- Participation in a 401(k) plan, with an employer match
- Company paid Short- & Long-Term Disability benefits
- Group term life insurance with options to buy-up for self and others
- Working Advantage – DEKRA’s official corporate discount program
- Regional Advancement Program
- Education Assistance Program
- Student Loan Repayment Assistance
- Internal training and development resources to grow your career
- Annual Career Goal Setting and Performance Review cycle participation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsurvey administrationinvoice preparationtimeline developmentdata analysis
Soft skills
client service orientationcommunicationproblem-solvingattention to detailtime managementcollaborationindependenceprofessionalism