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Tech Stack
Tools & technologiesAzureCloudElasticSearchETLSQL
About the role
Key responsibilities & impact- Investigate, troubleshoot, debug, and resolve the organization's technical issues, serving as an escalation point across the Customer Engineering and Support organizations.
- Partner closely with Support, Product, and Engineering teams to diagnose and resolve technical issues while maintaining a deep understanding of platform architecture and behavior.
- Build and maintain scripts to automate troubleshooting workflows using SQL, PowerShell, or equivalent scripting languages, reducing manual effort and improving resolution speed.
- Triage and resolve complex data issues, constructing detailed reports using SQL tables, queries, functions, and stored procedures.
- Develop and maintain expert-level knowledge of all Degreed platform features, configurations, APIs, integrations, jobs, and architecture — staying current as the product evolves.
- Handle client production data with extraordinary care, rigor, and awareness of data privacy standards and procedures.
- Communicate findings, root causes, and solutions clearly to both technical and non-technical audiences, including clients and internal stakeholders.
Requirements
What you’ll need- 4+ years of hands-on experience troubleshooting complex, highly technical client issues in a fast-paced environment.
- Expert-level SQL skills, including SQL Server — querying, stored procedures, functions, performance optimization, and understanding the downstream impact of actions.
- Strong attention to detail and the ability to investigate, debug, and resolve data issues with precision and care.
- Clear, effective communication — able to translate complex technical concepts for non-technical clients and stakeholders.
- Comfort working with AI-assisted development tools (e.g., Claude Code) to accelerate troubleshooting and script development.
- Experience with browser dev tools, tracing tools, and log file analysis.
- Genuine curiosity and drive — someone who approaches new problems with critical thinking and a solutions-first mindset.
- Experience with C# — particularly for reading code, identifying logic issues, and working with SSO class libraries. (Nice-to-Have)
- Hands-on experience with FTP, APIs, webhooks, ETL processes, and data formats (CSV, JSON, XML). (Nice-to-Have)
- Familiarity with logging and observability tools such as Datadog and Amplitude. (Nice-to-Have)
- Experience with Snowflake, Azure Data Factory, or similar cloud data platforms. (Nice-to-Have)
- Working knowledge of GoodData or similar reporting/analytics platforms. (Nice-to-Have)
- Understanding of SSO protocols and App-to-App integrations. (Nice-to-Have)
- Background in database administration — performance tuning, efficiency optimization, or data recovery. (Nice-to-Have)
- Familiarity with Elasticsearch. (Nice-to-Have)
Benefits
Comp & perks- We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPowerShellC#ETL processesdata formatsdatabase administrationperformance optimizationtroubleshootingdebuggingdata privacy standards
Soft Skills
attention to detaileffective communicationcritical thinkingcuriositysolutions-first mindset