Degreed

Technical Support Specialist, French Speaking

Degreed

full-time

Posted on:

Origin:  • 🇳🇱 Netherlands

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 €40,000 - €43,000 per year

Job Level

Mid-LevelSenior

Tech Stack

Swift

About the role

  • Degreed upskilling platform connecting LMSs, courses, videos, articles, projects and skill insights to opportunities.
  • Provide prompt, high-quality technical support to Degreed clients by phone, email and chat, owning tickets from first response through to resolution.
  • Accurately record issues and resolutions; contribute to Knowledge Centre with clear, helpful articles.
  • Analyze issues, research solutions, and resolve technical challenges tailored to each client’s needs.
  • Recognize when cases need escalation and route efficiently to appropriate team members.
  • Keep up with product updates and team processes to support clients with the latest knowledge.
  • Listen actively, show empathy, and turn client challenges into positive experiences.
  • Work cross-functionally and participate in team initiatives to drive continuous improvement.
  • Help onboard and train new team members, sharing best practices and fostering team growth.
  • Monitor ticket queues, prioritize urgent issues, and manage your time effectively.
  • Identify potential client challenges early and offer solutions before issues escalate.

Requirements

  • 2+ years of experience in a SaaS product environment.
  • 3+ years in technical customer support or help desk roles.
  • Experience with APIs, integrations, or webhooks.
  • Professional fluency in English and French, including native/fluent skills in speaking, listening, reading, and writing.
  • Ability to quickly learn and support new software applications; works well in dynamic environments, adapting to changing priorities and client needs effectively.
  • Strong written and verbal communication skills; adept at simplifying technical concepts for non-technical users.
  • Ability to defuse frustration and inspire confidence while guiding clients through resolutions.
  • Excellent at analysing issues and delivering quick, effective solutions.
  • Capable of working independently, as part of a team, and cross-functionally to enhance client support and product improvement.
  • Prioritize the client's needs while balancing organizational goals.
  • Demonstrate patience and empathy while delivering exceptional client experiences, ensuring users feel understood, supported and valued.
  • Skilled at prioritizing and managing multiple cases to ensure timely and high-quality resolutions.
  • Ensures accuracy in troubleshooting, documentation, and communication to minimize errors and misunderstandings.