Defy Medical

Sales Phone Operator

Defy Medical

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Identify and generate patient sales opportunities by gathering and qualifying new prospects through targeted questions, including but not limited to service of interest, lead source, and demographic information.
  • Act as the initial compliance checkpoint by assessing and categorizing patient inquiries as qualified or disqualified based on their needs, eligibility, or restrictions.
  • Ensure a 24-hour turnaround time for responding to missed calls and voicemails, as well as for reviewing and routing email inquiries or support tickets to the appropriate department.
  • Answer multi-line phone system and direct calls to the appropriate team member or department.
  • Answer high volume of incoming calls
  • Check voicemails and return customer calls as needed
  • Responsible for accurate and complete patient information recorded in the CRM
  • Maintain high-volume inbound/outgoing communications, with details logged in CRM
  • Communicate between patient and appropriate Defy department to assist in the intake process as needed
  • Follow established sales operating and customer service procedures and best practices
  • Meet all KPI expectations

Requirements

  • 1 + years in healthcare preferred
  • High School Diploma (Associates in healthcare preferred) or higher
  • Capable of handling a high volume of inbound telephone calls and emails daily
  • Ability to interact effectively with diverse patients via phone and email
  • Willingness to work collaboratively and ability to demonstrate effective teamwork
  • Ability to execute active listening and problem-solving skills to provide exceptional customer service.
  • Excellent inter-personal relationship skills and the ability to work with individuals of all levels.
  • Ability to effectively learn and utilize multiple computer programs.
  • Ability to prioritize and multi-task.
  • Genuine interest in therapies related to wellness, quality of life, and hormone therapies
Benefits
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMcustomer servicesales operating proceduresKPI managementactive listeningproblem-solvingdata entrycommunication skillstelephone etiquetteemail management
Soft Skills
teamworkinterpersonal skillscollaborationprioritizationmulti-taskingeffective communicationcustomer interactionadaptabilityattention to detailempathy
Certifications
High School DiplomaAssociates in healthcare