Sales Manager
MyEdSpace
Salesforce Service Cloud Lead
Definity First
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Senior
Tech Stack
Cloud
About the role
- Lead end-to-end Salesforce Service Cloud designs, implementations, and enhancements, integrating agentic AI capabilities and ensuring technical alignment with business needs
- Architect and deliver automated solutions leveraging Salesforce Flows, Approval Processes, and Einstein Automate
- Collaborate with cross-functional teams to identify service challenges and deliver scalable, high-impact solutions
- Lead and mentor a team of Service Cloud specialists, fostering a culture of innovation, quality, and proactive problem-solving
- Oversee project governance, timelines, risk management, and compliance with security and data privacy policies
- Conduct workshops, demos, and training sessions to elicit requirements and promote best practices
- Configure and optimize Service Cloud features Omni-Channel, Service Console, automation, case management, and reporting
Requirements
- 6+ years of Salesforce experience
- 2+ years leading Service Cloud projects
- Deep expertise in Salesforce Service Cloud, including declarative tools and programmatic components
- Proven ability to architect scalable Service Cloud solutions aligned with business and technical requirements
- Advanced proficiency in Apex, SOQL, LWC, and integrations via APIs
- Strong command of Salesforce configuration, automation, dashboards, and Omni-Channel routing
- Experience with AI and automation tools, including Einstein Automate, Agentforce, and related technologies
- Salesforce Certifications: Service Cloud Consultant, Platform Administrator I/II, Data Architect
- Excellent communication skills and experience with Agile methodologies
- Advanced English.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceSalesforce Service CloudApexSOQLLWCSalesforce FlowsApproval ProcessesEinstein AutomateOmni-Channelcase management
Soft skills
leadershipmentoringproblem-solvingcommunicationcollaborationinnovationquality assuranceproject governancerisk managementtraining
Certifications
Service Cloud ConsultantPlatform Administrator IPlatform Administrator IIData Architect
