Definely

Sales Development Rep

• Identify, negotiate and close new business opportunities with key decision-makers at target customers, including preparing and delivering pitches, managing target customers through the sales pipeline and negotiating and closing commercial agreements.
• Maintain up-to-date information on prospective customers and key contacts in our CRM system (Salesforce).
• Help to identify and implement Definely’s expansion into new markets and industry verticals.
• Assist with the preparation of Business Development resources and collateral.
• Represent Definely at various events such as fairs and conferences.
• Screen organic leads and traction generated through marketing and partnership activities.
• Educate both existing and prospective customers about the power of our product and the benefits they’ll receive from using it.
• Feed back what you hear on the front line to the Product, Customer Success and Marketing teams to inform the product roadmap and allow us to continue fine-tuning our product.
• Travel (both domestic and international) may be required.

Sales Development Representative

Operations

• Own end-to-end recruitment delivery, ensuring a smooth, thoughtful, and well-run candidate experience
• Partner with hiring managers on role scoping, interview design, and decision making, keeping hiring efficient, consistent, and fair
• Act as a trusted operational partner to hiring managers, helping them navigate hiring processes with confidence
• Own and continuously improve Talent Operations processes across recruitment and onboarding
• Manage and optimise our ATS (Ashby), acting as the go-to person for hiring process guidance, system best practice, and tooling questions
• Ensure consistent ATS usage across teams and regions, with strong data hygiene and reliable processes
• Maintain accurate recruitment and onboarding data, reporting, dashboards, and insights to inform decision making and continuous improvement
• Partner closely with the Senior People Ops Specialist to ensure smooth handoffs where Talent and People Operations intersect, including contract handover, system setup, and employee record creation
• Collaborate with People, Finance, and Hiring teams to ensure clean data, aligned processes, and a seamless transition from hiring into the broader employee lifecycle

Senior Talent Operations Specialist – 12 month FTC, Maternity Cover

People Operations

• Own end-to-end employee lifecycle operations:
• Maintain accurate employee data across systems (UK & US)
• Ensure People processes run cleanly, consistently, and on time
• Draft and issue employment contracts, amendments, and letters using approved templates (UK & US)
• Run seamless onboarding across time zones
• Support VP People with disciplinary processes and performance improvement processes
• Maintain People policies and handbooks and implement updates based on legal changes or business needs
• Partner with Finance on starters/leavers payroll inputs and benefits administration

Sales Development Representative

Senior Talent Operations Specialist – 12 month FTC, Maternity Cover

Senior People Operations Specialist