Serve as the primary point of contact for Tier 1 and Tier 2 user technical support requests, triaging issues and resolving or escalating as appropriate
Provision user laptops and administer a company-wide Mobile Device Management (MDM) solution
Manage inventory of physical and digital IT assets
Onboard and offboard users by managing access through Google Admin Console and related tools
Collaborate with third-party vendors and internal stakeholders to support rollout, troubleshooting, and updates of SaaS tools
Assist with Third Party Risk Management (TPRM) reviews, including security research and audit report reviews
Support technical implementation of security controls aligned with NIST SP 800-171, such as logging, SIEM, incident response, and configuration management
Assist with triage of security events, log audits, and incident response processes

Requirements

Experience in an IT help desk, system administration, or IT operations role
Familiarity with tools such as Google Workspace, Slack, and GitHub
Experience with macOS, Windows, or Linux administration
Experience with Google Admin Console or similar directory/identity management tools
US citizenship required; must be eligible for CUI access
Ability to collaborate effectively with cross-functional teams in a remote, asynchronous environment
Ability to proactively identify issues and follow through on approved solutions

Benefits

Medical/Dental/Vision
Premiums are 100% Company Paid
Health Reimbursement Account
Life Insurance
Disability Insurance
401k Retirement Plan
Company Stock Options
Home Office Budget
Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
Paid Parental Leave
Reimbursement for approved trainings/subscriptions
Conferences (travel, lodging, and fees)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT help desksystem administrationIT operationsmacOS administrationWindows administrationLinux administrationMobile Device Management (MDM)Google Admin Consolesecurity controlsincident response

Soft Skills

collaborationproblem-solvingproactive identification of issuescommunicationcross-functional teamwork