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Support Engineer

• Deliver high-quality technical support across email, Slack, and other platforms, resolving complex issues while ensuring a strong customer experience.
• Investigate, reproduce, and troubleshoot software bugs and usability issues across the stack: from helping users implement workflows to identifying and escalating platform issues to Engineering.
• Serve as a trusted technical partner in conversations with customers and developers.
• Collaborate with Product and Engineering to escalate critical issues and translate customer feedback into actionable roadmap insights.
• Create and maintain clear user-facing documentation and internal knowledge bases to enable customers and internal teams.
• Design and build internal tools and automations to improve support efficiency and scalability.