Client Success Specialist

Deer Designer

Client Success Specialist bridging clients and creative teams at Deer Designer. Advocating client vision while leveraging AI for effective communication in a remote setting.

Posted 5/18/2026contractRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Strategic Advocacy: Spot risks early before they become issues and act on them proactively.
Input Excellence: Push back on vague or low-quality briefs. Guide clients toward better inputs to ensure world-class design results.
Structured Communication: Keep all correspondence tight, clear, and useful. No over-explaining—just clarity.
Service Optimization: Improve how clients use Deer Designer over time, moving from reactive support to proactive partnership.
AI-Enhanced Workflow: Leverage AI to draft, structure, and refine your communication and internal processes to 10x your efficiency.

Requirements

What you’ll need

2+ years in a client-facing role (Account Management, Project Management, or Client Success).
Flawless English: You communicate with precision—structured, direct, and clear.
Design Literacy: You understand the basics of layout, hierarchy, branding, and UX.
The "Backbone": You are comfortable pushing back on clients and asking the hard questions required to get the job done right.
AI-Proactive: You already use AI to structure your thinking, identify risks, and improve your output quality.
Agency Experience: (Big Plus) Familiarity with creative services, design agencies, or subscription-based business models.
Technical Comfort: Familiarity with tools like Figma or Photoshop (for review purposes) and async-friendly workflows.
Ownership Mindset: You focus on outcomes, not just activity. You fix gaps rather than blaming them.

Benefits

Comp & perks

Stability: Long-term, permanent remote contract
Time Off: 15 PTO days + 10 unpaid days + 2 sick days (after 6 months tenure).
Perks: Performance bonuses, work anniversary gifts, and dedicated career growth.
Culture: A diverse, inclusive team that values results over micromanagement and celebrates milestones together.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

design literacylayouthierarchybrandingUXAI utilizationrisk identificationoutput quality improvement

Soft Skills

strategic advocacystructured communicationservice optimizationclient-facingownership mindsetpushing back on clientsclarity in communication