DeepUp

Customer Success Manager

DeepUp

full-time

Posted on:

Location Type: Hybrid

Location: Bonn • Germany

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About the role

  • Customer Care: From contract signing, maintaining our B2B customer relationships is your responsibility — you pursue the mission of building long-term, sustainable customer relationships.
  • Discovery Expert: Through proactive communication with our customers you quickly identify their wants and needs and initiate improvement measures.
  • Product Champion: You handle customer-specific product inquiries and support the optimal use of our customer platform.
  • Happiness Management: You develop strategies to increase our Customer Lifetime Value and ensure that customer expectations are not only met but exceeded.
  • Team Player: You work closely with Sales, Product Development, and Customer Support to achieve the best outcomes for our customers.

Requirements

  • With 2 years of experience in Customer Success at a digital or SaaS company, you have already gained valuable insights and skills to impress our customers and the team with your expertise.
  • Fluent in German (C2) and strong in English (B2–C1).
  • You have a quick grasp and adapt rapidly to new topics.
  • You work in a structured and independent manner.
  • Your communication skills are on point — whether in conversation or by email, you convince with a clear, confident manner of expression.
  • In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and present yourself confidently.
Benefits
  • You work in self-organized and collaborative teams
  • An open and inclusive company culture where we welcome your unique input
  • A work environment where your opinion matters and you can make an impact
  • Collaborative working style: we work together on our goals and support each other
  • Peer-to-peer learning: learn from and with each other in #TeamDeepUp
  • The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
  • Work hybrid or fully remote — the choice is yours
  • Take advantage of our company pension plan at commission-free rates — because your future matters to us!
  • First day on-site in Bonn — including team lunch and an introduction to the world of DeepUp (remote start also possible)
  • Company events in our modern Bonn office focused on networking and shared enjoyment
  • A cozy coffee lounge to relax during your breaks
  • Buddy program for a successful onboarding
  • Modern work equipment
  • Enjoy 30 days of vacation plus Christmas and New Year's Eve as fixed additional days off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessB2B customer relationshipsCustomer Lifetime ValueProactive communicationProduct inquiriesCustomer platform support
Soft skills
Communication skillsTeam playerStructured workIndependent workAdaptabilityCalm under pressureSolution-oriented