DeepUp

Customer Success Manager

DeepUp

full-time

Posted on:

Location Type: Hybrid

Location: Bonn • Germany

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About the role

  • Customer Care: From contract signing, maintaining our B2B customer relationships is your responsibility — you pursue the mission of building long-term, sustainable customer relationships.
  • Discovery Expert: Through proactive communication with our customers you quickly identify their wants and needs and initiate improvement measures.
  • Product Champion: You handle customer-specific product inquiries and support the optimal use of our customer platform.
  • Happiness Management: You develop strategies to increase our Customer Lifetime Value and ensure that customer expectations are not only met but exceeded.
  • Team Player: You work closely with Sales, Product Development, and Customer Support to achieve the best outcomes for our customers.

Requirements

  • With 2 years of experience in Customer Success at a digital or SaaS company, you have already gained valuable insights and skills to impress our customers and the team with your expertise.
  • Fluent in German (C2) and strong in English (B2–C1).
  • You have a quick grasp and adapt rapidly to new topics.
  • You work in a structured and independent manner.
  • Your communication skills are on point — whether in conversation or by email, you convince with a clear, confident manner of expression.
  • In challenging situations you remain calm, respond flexibly with solution-oriented approaches, and present yourself confidently.
Benefits
  • You work in self-organized and collaborative teams
  • An open and inclusive company culture where we welcome your unique input
  • A work environment where your opinion matters and you can make an impact
  • Collaborative working style: we work together on our goals and support each other
  • Peer-to-peer learning: learn from and with each other in #TeamDeepUp
  • The opportunity to be part of something big at DeepUp and contribute to a meaningful future market
  • Work hybrid or fully remote — the choice is yours
  • Take advantage of our company pension plan at commission-free rates — because your future matters to us!
  • First day on-site in Bonn — including team lunch and an introduction to the world of DeepUp (remote start also possible)
  • Company events in our modern Bonn office focused on networking and shared enjoyment
  • A cozy coffee lounge to relax during your breaks
  • Buddy program for a successful onboarding
  • Modern work equipment
  • Enjoy 30 days of vacation plus Christmas and New Year's Eve as fixed additional days off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessB2B customer relationshipsCustomer Lifetime ValueProactive communicationProduct inquiriesCustomer platform support
Soft Skills
Communication skillsTeam playerStructured workIndependent workAdaptabilityCalm under pressureSolution-oriented