Monitoring & Observability Engineer – 24x7 Operations
DeepSource GmbH
full-time
Posted on:
Location Type: Hybrid
Location: Riyadh • Saudi Arabia
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About the role
- Full-Stack Observability: Manage **Dynatrace APM** to monitor application performance, transaction tracing, and user experience for 100+ apps and 12 databases.
- Infrastructure Oversight: Utilize **ManageEngine** to monitor 100 network devices and 1,000+ hosts, tracking health metrics like CPU, latency, and packet loss.
- Dependency Mapping: Use Dynatrace **Smartscape** to map digital asset relationships and perform impact analysis during incidents.
- 24x7 NOC Operations: Provide continuous alert triage, and escalation management within a rotating shift model.
- Performance Governance: Generate real-time dashboards and detailed RCA (Root Cause Analysis) reports to drive continuous service improvement.
Requirements
- Bachelor’s degree or Diploma in engineering /computer science or similar (preferred)
- **Experience in monitoring tools **experience with **Dynatrace** and/or **ManageEngine** monitoring suites.
- **Technical Depth:** Strong understanding of application topology, network protocols, and Data Center infrastructure "Servers , Storage and networking".
- **Previous enperience ** 24x7 Managed Services or NOC environment. (preferred)
- **Process:** Experience with ITIL frameworks, incident management, and meeting strict SLA targets.
- **Communication:** Ability to translate technical telemetry into clear performance reports and dashboards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Dynatrace APMManageEngineSmartscapeapplication performance monitoringtransaction tracingimpact analysisRoot Cause Analysisnetwork protocolsData Center infrastructureITIL frameworks
Soft Skills
communicationalert triageescalation managementcontinuous service improvement
Certifications
Bachelor’s degreeDiploma in engineeringDiploma in computer science