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DeepL

Senior Manager – Technical Support Engineering

DeepL

Senior Manager leading Technical Support Engineering at DeepL. Establishing a new team and enhancing technical support operations.

Posted 7/24/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Technical Support teams within high-growth B2B SaaS environments, focusing on building trust, driving product improvements, and evolving support structures. Possesses a customer-first mindset with strong strategic thinking and problem-solving capabilities.

Highest-signal resume keywords
Technical Support LeadershipB2B SaaS ExperienceTeam DevelopmentStrategic ThinkingCustomer-First Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Relationship BuildingInfluencing SkillsProblem-Solving
Industry Keywords
Technical Support EngineeringHigh-Growth EnvironmentsProduct LaunchesOrganizational ChangeSupport Specialization

About the role

Key responsibilities & impact
  • Shape the future of our technical support function.
  • Lead and develop a team of technical support specialists.
  • Establish a new technical support engineering function.
  • Elevate how technical support operates and solve complex customer problems.
  • Build trusted relationships with cross-functional peers and stakeholders.
  • Drive product and experience improvements.
  • Guide teams through product launches and organizational change.

Requirements

What you’ll need
  • Significant experience leading Technical Support or Technical Support Engineering teams in high-growth B2B SaaS environments.
  • Deep understanding of what excellent technical support looks like.
  • Enough hands-on depth to lead credibly in our domain.
  • Experience evolving support through specialization.
  • Experience evolving team structures and developing technical specialists.
  • Proven ability to build trust and influence across various departments.
  • Strategic thinking with hands-on problem-solving capabilities.
  • Customer-first, outcome-driven mindset.

Benefits

Comp & perks
  • health insurance
  • retirement plans
  • paid time off
  • flexible work arrangements
  • professional development