DeepL

Senior Customer Success Manager

DeepL

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
  • Be a Trusted Advisor conducting data-driven business reviews to demonstrate value.
  • Build trust with senior decision-makers to ensure strategic alignment and success.
  • Onboard effectively by partnering with internal teams to align processes with customer goals.
  • Promote product adoption by strategically introducing solutions to key stakeholders.
  • Collaborate with sales to uncover upsell and cross-sell potential.
  • Work cross-functionally to address customer needs and resolve issues efficiently.
  • Meet targets for adoption, retention, and customer advocacy through a data-driven approach.

Requirements

  • 4+ years of customer success experience or account management.
  • Experience working with SaaS platforms or AI-driven solutions.
  • A solid understanding of technical workflows, APIs, integrations, and data handling.
  • Experience supporting customers who integrate solutions into their own products or workflows is preferred.
  • Strong presentation, verbal, and written communication skills.
  • Exceptional organizational skills to manage multiple accounts and priorities effectively.
  • A proactive, can-do attitude with the ability to take ownership and work through challenges in a dynamic environment.
  • Ability to thrive in a fast-paced, ever-evolving environment.
Benefits
  • Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities.
  • Open communication, regular feedback: we value the importance of clear, honest communication.
  • Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week.
  • Virtual Shares: every employee receives Virtual Shares.
  • Regular in-person team events: we bond over vibrant events.
  • Monthly full-day hacking sessions: every month, we have Hack Fridays.
  • 30 days of annual leave: with access to mental health resources.
  • Competitive benefits: a benefits package tailored to align with your unique location.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementSaaSAI-driven solutionstechnical workflowsAPIsintegrationsdata handlingproduct adoptionupsell
Soft Skills
presentation skillsverbal communicationwritten communicationorganizational skillsproactive attitudeownershipproblem-solvingadaptabilitycollaborationtrust-building