Technical Support Engineer Associate – Clinical AI

DeepHealth

Technical Support Engineer handling first-level support for Clinical AI products in a remote setting. Collaborating with cross-functional teams to resolve technical issues and improve customer experience.

Posted 7/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $43,000 - $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Clinical AI product support, healthcare IT systems, and technical troubleshooting, with a strong focus on customer service and relationship management. Proficient in managing complex technical issues and collaborating across cross-functional teams to enhance operational success and customer satisfaction.

Highest-signal resume keywords

Clinical AI Product SupportHealthcare IT SystemsWindows Operating SystemsLinux System AdministrationMSSQL Database Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingNetworking ConceptsPACS SupportDICOM SupportHL7 SupportEMR SupportCloud-Based IntegrationsScriptingData SerializationReporting Tools

Soft Skills

Customer ServiceRelationship ManagementAnalytical ThinkingProblem-SolvingCommunication Skills

Tools & Technologies

Ticketing SystemsITIL-Based Support ProcessesPublic Cloud EnvironmentsWindows ServerPC/Server Hardware Platforms

Certifications & Qualifications

CCNACCNPCompTIA Linux+RHCARHCT

Industry Keywords

Healthcare InformaticsRadiology WorkflowHealthcare ImagingClinical IT EnvironmentsOperational Success

Tech Stack

Tools & technologies

CloudLinux

About the role

Key responsibilities & impact

Serve as the primary Clinical AI product line technical support resource.
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.
CCNA or CCNP certification preferred.
CompTIA Linux+, RHCA, or RHCT certification preferred.
Radiology workflow experience preferred.
Experience in healthcare or clinical IT environments preferred.
Advanced knowledge of healthcare imaging and workflow technologies preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DeepHealth Website LinkedIn All Job Openings 11 - 50 employees 🏥 Healthcare 💼 Consulting 📦 Logistics 💰 $225k Grant on 2019-08 Healthcare
Consulting
Logistics DeepHealth is a global leader in AI-powered health informatics, providing innovative solutions designed to enhance operational efficiency and clinical confidence in radiology. As a wholly-owned subsidiary of RadNet, Inc. , DeepHealth offers a comprehensive suite of diagnostic and imaging tools, including the DeepHealth OS, a pioneering cloud-native operating system. Their AI-powered solutions support large-scale diagnostic programs and streamline workflows in areas such as breast, prostate, lung, and brain cancer detection. DeepHealth collaborates with leading healthcare institutions worldwide to transform radiology practices and improve care delivery. Technical Support Engineer Associate – Clinical AI 🔥 0 minutes ago 🍂 Massachusetts – Remote 💵 $43k - $53k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🤖 AI Engineer Cloud Linux Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary Clinical AI product line technical support resource.
Provide first-level support for Clinical AI products and healthcare IT systems, troubleshooting and resolving escalated technical issues.
Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution.
Collaborate with Level two support, Strategic Account Support, IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues.
Monitor and triage support queues, assigning tickets to the appropriate product or functional teams.
Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system.
Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts.
Ensure compliance with healthcare regulatory standards and internal IT policies.
Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance.
Deliver product and service training to administrators, service-level users, and customers as needed.
Perform DeepHealth Clinical AI product system updates, upgrades, and maintenance activities.
Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions.
Integrate and support solutions within public cloud environments and DeepHealth platforms.
Design, implement, document, and support technical solutions that meet customer and organizational requirements.
Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success.
Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency.
Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements. 🎯 Requirements
Bachelor’s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience.
Minimum of 5 years of experience in IT support roles.
Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role.
Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server).
Strong Linux system administration and command-line experience.
Experience with MSSQL database management and relational database technologies.
Strong understanding of networking concepts, troubleshooting, and infrastructure support.
Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems.
Proven experience troubleshooting complex software applications and healthcare technology solutions.
Experience with public cloud environments and cloud-based integrations.
Familiarity with scripting, data serialization, and reporting tools such as SSRS.
Strong troubleshooting, analytical thinking, and critical problem-solving skills.
Experience using ticketing systems and ITIL-based support processes.
Strong customer service, relationship management, and call center support experience.
Excellent written and verbal communication skills with both technical and non-technical audiences.
Ability to manage multiple priorities and work effectively under pressure.
Ability to collaborate effectively across cross-functional technical and business teams.
Flexibility to work varied schedules and participate in on-call rotations as required.
Strong understanding of PC/server hardware platforms and general IT infrastructure.
Professional communication and interpersonal skills required for internal and external customer interactions.
CCNA or CCNP certification preferred.
CompTIA Linux+, RHCA, or RHCT certification preferred.
Radiology workflow experience preferred.
Experience in healthcare or clinical IT environments preferred.
Advanced knowledge of healthcare imaging and workflow technologies preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Forward Deployed Engineer, AI Capability Center 🔥 50 minutes ago Huron 5001 - 10000 🏥 Healthcare 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Building software solutions leveraging AWS/Azure as a Forward Deployed Engineer. Collaborating closely with business teams for transformative projects at Huron. 🇺🇸 United States – Remote 💵 $120k - $145k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 AI Engineer 🦅 H1B Visa Sponsor AWS Azure Python AI Process Engineer 🔥 1 hour ago GE Aerospace 10,000+ employees 🚀 Aerospace 🏭 Manufacturing 🎖️ Defense Website LinkedIn All Job Openings AI Process Engineer at GE Aerospace identifying and transforming high-value manual processes using AI agents and modern automation. Collaborating with domain experts to document workflows and replace legacy tools. 🇺🇸 United States – Remote 💵 $152k - $202k / year 💰 $2G Post-IPO Debt - GE Aerospace on 2025-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 AI Engineer Agentic AI Engineer, Junior 🔥 1 hour ago Aline 201 - 500 🏥 Healthcare ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Junior AI Engineer at Aline developing AI-powered features for senior care. Join a team enhancing communication and care with technology. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🤖 AI Engineer MySQL Numpy Pandas Postgres Python Scikit-Learn SQL Applied AI Engineer 🔥 2 hours ago Jito Labs 1 - 10 💼 Consulting 📦 Logistics ₿ Crypto Website LinkedIn All Job Openings AI Engineer optimizing workflow processes at Jito, enhancing productivity across all teams. Collaborating closely with leadership and various departments to implement solutions. 🇺🇸 United States – Remote 💵 $175k - $200k / year 💰 $10M Series A on 2022-08 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 AI Engineer AI Process Engineer 🔥 4 hours ago GE Aerospace 10,000+ employees 🏭 Manufacturing 🎖️ Defense 💼 Consulting Website LinkedIn All Job Openings AI Process Engineer at GE Aerospace transforming outdated workflows into scalable systems using AI and agent orchestration. Collaborating with domain experts to document and streamline processes. 🇺🇸 United States – Remote 💵 $152k - $202k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🤖 AI Engineer View More AI Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs