Technical Services Engineer

DeepHealth

Technical Services Engineer providing expert IT support for healthcare systems. Engaging in project coordination and issue resolution while maintaining strong customer relationships.

Posted 5/8/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Project coordination and task ownership while serving as the primary point of contact for customer communication and issue resolution
Serve as the primary implementation resource for client projects from kick-off through completion
Second-level support for healthcare IT systems, including troubleshooting and resolving escalated technical issues
Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner
Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team
Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues
Maintain detailed records of incidents, solutions, and workflows in the ticketing system
Contribute to the continuous improvement of support processes and knowledge base
Ensure compliance with regulatory standards and internal IT policies
Support key customers and maintain positive relationships, providing updates and guidance as needed

Requirements

What you’ll need

5+ years of experience in an IT support role
Bachelor’s degree in IT, Healthcare Informatics, or related field, or equivalent experience
Proven IT support experience, preferably in healthcare or clinical environments
Strong customer relationship and call center support skills
Strong IT, networking, and general computer skills
Solid understanding and hands-on experience with PC and server hardware platforms and command lines on Linux and Windows
Experience troubleshooting complex applications and software products
Proficiency in Windows operating systems (Windows 7 and above, Server) and Linux system administration
Familiarity with healthcare IT systems, including EMR and clinical software
Experience with ticketing systems and ITIL-based support processes
Knowledge of archival and storage media
Excellent troubleshooting, diagnostic, and analytical skills
Strong written and verbal communication skills
Ability to manage multiple tasks, work under pressure, and collaborate across teams
Flexibility to work varied hours and participate in on-call rotations

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporttroubleshootingLinuxWindowsPC hardwareserver hardwareEMRclinical softwareticketing systemsITIL

Soft Skills

customer relationshipcall center supporttroubleshooting skillsdiagnostic skillsanalytical skillswritten communicationverbal communicationtask managementcollaborationflexibility