DeepHealth

Account Manager, Population Health

DeepHealth

full-time

Posted on:

Location Type: Remote

Location: Remote • Massachusetts, New Jersey • 🇺🇸 United States

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Salary

💰 $70,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Account Manager (AM) drives revenue retention and expansion as a key member of DeepHealth's Commercial organization supporting the Population Health product lines.
  • This role directly impacts company growth by owning the post-sales customer lifecycle, managing contract renewals, and identifying upsell/cross-sell opportunities to maximize account revenue and profitability.
  • As AM, you are accountable for achieving retention targets, expansion quotas, and net revenue retention (NRR) goals across your portfolio.
  • You'll leverage strategic account management to translate DeepHealth's AI solutions into measurable ROI and business outcomes for customers, while systematically uncovering and closing expansion opportunities.
  • The role demands commercial acumen to identify revenue opportunities, negotiate renewals and expansions, and position DeepHealth as a strategic business partner.
  • You'll build customer relationships to influence buying decisions and align DeepHealth’s solutions to customer’s strategic initiatives.
  • Working cross-functionally with Regional Sales Executives, Clinical Applications, Product, and Services teams, you'll drive account growth and protect revenue while ensuring customers achieve their desired business outcomes.
  • Success requires strategic account planning, consultative selling skills, and the ability to articulate value propositions that resonate with both clinical end-users and economic buyers.

Requirements

  • Bachelor’s degree in healthcare, business administration, marketing and/or a related medical field.
  • Prior experience in a customer-facing role at a healthcare technology company, preferably in Customer Success, Account Management, or Sales.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric approach.
  • Proficiency in CRM and/or AM software and data analysis tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong relationship-building skills.
  • Strong attention to detail.
  • Proven ability to build and maintain influential customer relationships.
  • Superb verbal and written presentation and communication skills.
  • Ability to travel nationally, international travel may be required on occasion.
Benefits
  • Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job
  • Flexible work environment is possible, and may have the ability to work remotely, depending upon location

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysiscustomer successaccount managementsalescontract negotiationstrategic account planningconsultative sellingrevenue retentionupsellcross-sell
Soft skills
communicationinterpersonal skillsproblem-solvingcustomer-centric approachrelationship-buildingattention to detailtime managementmultitaskinginfluencingpresentation skills